Unfortunately, my wife and I faced as it seems like a discrimination case at a Firestone store in Louisiana. My wife (who wears Hijab) and I walked in to Firestone in Chalmette, LA on March 6, 2010 to get oil change.
We were denied service when the representative gladly accepted 2 (White) ladies before us and asked them to pick their car up after 30 minutes. When I asked him why he denied us service when he still have more than 2 hours to close, he failed to provide us a convincing answer. I emailed Firestone same day and their district manager contacted my the second day morning.
He conducted an investigation and the following is a recorded phone conversation telling me their final report. http://www.youtube.com/watch?v=5puqNTHWUhI
Review about: Firestone Complete Auto Care Oil Change.