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2.5
Updated by user Mar 06, 2019

Well, after I posted something on the website about my issue and posted my complaint here the manager of the local Firestone store called me to tell me there were refunding my money. He apologized and stated that the assistant manager was supposed to call me right after my initial complaint had to logged in to tell me to come in to have the refund processed. So I guess all's well that ends well.

Original review posted by user Mar 05, 2019

I took my car to a local Firestone to have a headlamp replaced on or about February 6th. Done quickly price was not too high.

My grandson told me that the same light was out again. Took it back the tech looked at it said "there is moisture inside the lens caused bulb to go out, and I need to have the entire assembly replaced. Why didn't he tell me that initially? Cost of the assembly $258 each, they can't go the work I need to take it to the dealer.

On February 11 I contacted Firestone customer service, received an email asking for contact info...phone and mailing address.

The email said after receiving the information I would be contacted in 48 hours. Still waiting....March 5, 2019.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

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Bridgestone

Hello, we are happy to hear this was able to be resolved. If you have any further questions or concerns, please, feel free to email is at, socialcare@bfrc.com. Thank you for choosing Firestone.^Kristyn

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