Contact Firestone Complete Auto Care Customer Service
Firestone Complete Auto Care Phone Numbers and Emails
Toll-Free Number:
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(888) 664-9020
Customer Service:
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(312) 462-0070Chicago, IL
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(916) 689-2080Grove, CA
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(856) 802-0336Maple Shade, NJ
Firestone Complete Auto Care Emails:
How to Contact Firestone Complete Auto Care Customer Service?
Most Popular Number:
| Total calls: 711 | Issues resolved: 11 | Last call: Apr 16, 2025 |
Firestone Complete Auto Care Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Firestone Complete Auto Care Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Firestone Complete Auto Care is 8886649020. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Firestone Complete Auto Care may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Firestone Complete Auto Care Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Firestone Complete Auto Care is 8886649020. 74% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 79% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as Firestone Complete Auto Care may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.
People call Firestone Complete Auto Care mainly because of product/ service, staff, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel satisfied after talking to customer service representatives.
The best email to contact Firestone Complete Auto Care is socialcare@bfrc.com. 51% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Firestone Complete Auto Care Website:
Firestone Complete Auto Care Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
MONDAY - FRIDAY: 7:00 am - 9:00 pm CST
SATURDAY - SUNDAY: 7:00 am - 5:00 pm CST
Firestone Complete Auto Care Customer Service Reviews
Communication is the key to any good relationship, they have no clue. If I were going to reschedule someone I would think a phone call would be a better means of communication instead of assuming they would read an email. Again, customer service is for the consumer not the business.
How Good is Firestone Complete Auto Care's Customer Service?
Summary of Firestone Complete Auto Care Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Firestone Complete Auto Care?
Product/ Service Question:
- “Complaint”
- “Complain”
- “Damages”
Staff Question:
- “I was harassed by a manager in Longview Texas . His name is Luis Flores Menendez”
- “Complaint about service”
- “The service was terrible”
Payments and Charges Question:
- “Over paid for services”
- They charged me 1469.99 dollars for a catalytic converter that was under manufacture warranty
- “Store refuse to give paper invoiceof the service already paid.”
Request for Information Question:
- “I have a question”
- “I received the check in the mail l'm checking to see if it is a legit?”
- “Check my credit”
Return/ Replace Question:
- “Firestone Sandusky Ohio refusing to change tire due to lack of tools”
- “Oil change problem”
- “Bad parts. They replaced my struts and in just a little over a year they have gone out. I am retired I do not do a lot of driving. Say they could not even take anything off for manufacture defect. Want to charge me $700. Dollars to replace.”
Account Question:
- “Racial profile”
- “Regauarding My account”
- “Need to pay an account”
Refund Question:
- “Refund and report on shop”
- “Full refund”
- “Refund”
Shipping and Delivery Question:
- “Didn't get my last check”
- “Location in Benton Arkansas scarred my rim up on my 2020 ram 3500”
- “Never received $90 prepaid visa card”
Cards Question:
- “Credit card not working”
- “To talk about CFNA credit card”
- “Card”
Employment Question:
- “Employment issues”
- “Had a front brake job on a 2016 Jeep Cherokee and caliber came loose in Louisiana and I need it fixed”
- “W-2”
Website/ Application Question:
- “Poorly installed tires.”
- “Tires have 15,000 miles and wore out. I had the truck aligned when the new tires where installed. Firestone trans force LT275/70R18. Need new tires”
Activation/ Cancellation Question:
- “I want to cancel my account”
Other Question:
- “I have a claim”
- “Collection”
- Auto repair
Compare Firestone Complete Auto Care Customer Service To
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