Firestone Complete Auto Care Phone Numbers and Emails

Toll-Free Number:

  • (888) 664-9020
Send Message

Customer Service:

  • (312) 462-0070
    Chicago, IL
  • (916) 689-2080
    Grove, CA
  • (856) 802-0336
    Maple Shade, NJ
  • (856) 456-1773
    Mount Ephraim, NJ
  • (850) 462-9866
    Pensacola, FL
  • (800) 367-3872
  • (800) 752-0379

Jobs/ Career:

  • (877) 734-9512

Firestone Complete Auto Care Emails:

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How to Contact Firestone Complete Auto Care Customer Service?

Most Popular Number:

(888) 664-9020
Total calls: 521 Issues resolved: 9 Last call: Mar 15, 2024

What Is the Firestone Complete Auto Care Customer Service Phone Number?

Firestone has published contact numbers to ensure Firestone customer service is as streamlined as possible. You can contact customer support by dialing 1-800-752-0379. This Firestone phone number can assist you anytime between 7:00 AM and 9:00 PM CST, Monday through Friday. The company’s business hours can be contacted between 7:00 AM and 5:00 PM CST on Saturday and Sunday. Another toll-free corporate number is 1-888-664-9020. If you are a customer from Chicago, call 1-312-462-0070. Another phone number dedicated to users in Grove, CA, is 1-916-689-2080. The company has published one more Firestone contact, which is 1-856-802-0336.

What Is the Firestone Complete Auto Care Corporate Office Address?

Firestone corporate has its corporate headquarters at CFNA, BK-11/Customer Service, Bridgestone Americas 200 4th Avenue S., Nashville, Tennessee 37201, United States. This Company corporate headquarters location serves as the center for the company's operations. The address is to contact the Firestone customer service team for business-related inquiries and general doubts. The company's support team is easily accessible at headquarters and is committed to providing quick support. In addition to visiting this office, you can also mail the support team.

What Are Firestone Complete Auto Care Business Hours?

Firestone customer service does not have a 24-hour support team to assist its customers. However, if you are looking for attentive advisers, company business hours are from 7:00 AM to 9:00 PM CST, Monday through Friday. These hours range between 7:00 AM and 5:00 PM CST on weekends. You can contact support during the same hours for customers who prefer to chat. So you can call the corporate office phone number or chat with a live agent to resolve your problems.

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Contact Information

Firestone Complete Auto Care Website:

Firestone Complete Auto Care Help Center:

Corporate Office Address:

CFNA, BK-11/Customer Service
Bridgestone Americas 200 4th Avenue S.
Nashville, Tennessee 37201
United States

Other Info (opening hours):

Hours:

MONDAY - FRIDAY: 7:00 am - 9:00 pm CST

SATURDAY - SUNDAY: 7:00 am - 5:00 pm CST

More contact details

Firestone Complete Auto Care Customer Service Reviews

1.6 / 5
Poor
Jason H Cej
Awful Scheduling Habits and Poor Communication
stars-rating stars-rating stars-rating stars-rating stars-rating
1.7

This past Wednesday, Feb 21st, I had an appointment with the Firestone dealer at 11491 Hanson Blvd NW, Coon Rapids, Minnesota.
I made the appointment the day prior, asking for 3:30 PM if it was possible. The female I was dealing with said she could get me in at 3:30 and I was thrilled because it would leave me time for my 4:45 medical appointment.

Frankly, this woman had zero personality. She was abrupt and short on the phone. I blew it off as no big deal since I got an appointment time that was perfect.
The next day I arrived at exactly 3:28. I walked in and immediately knew I was dealing with the same "Miss Abrupt" I had on the phone the previous day just based on her cold demeanor.

I informed her I had a 3:30 appointment. "Keys" she said as she put her hand out. That was it. She said nothing more.

Okay, so much for professional communication.
Her personality aside, my real issue was yet to come. What Firestone didn't know is that I requested 3:30 because I knew it took 20-30 minutes to do an alignment and I paid 18 months ago to a lifetime alignment on my SUV with Firestone. This was only my third time back.
As I mentioned, I asked Firestone for that time slot because I had a 4:45 doctors appointment 10 minutes from that Firestone location. An appointment I made a month ago because it's hard to find open appt times with that doctor.
So now it's about 4PM and I've been there 30 minutes and my SUV is still sitting where I parked it.

I'm getting antsy because I know I have to make this doctors appt.
About that same time, the abrupt Firestone lady walks over to a customer seated in the waiting area. They've just finished working on his pickup. Miss Abrupt talks to him about the few things they worked on and then says, "Would you like us to add an alignment?" The guy mulls it over and says, yep.
I notice this but say nothing. But figured I better ask her what the timeline is.

So I walk over to Miss Abrupt and ask her where we're at with my alignment. She responds, "we have a customer's vehicle up on the rack and as soon as he's done, they'll get me up there." She then points out they only have one alignment lift. And guess who's vehicle is on the rack getting the alignment? The guy who she just added an alignment to the work he's having done.
She adds that "it will only be about 10 minutes." Well, his pickup comes off the rack around 4:15 and the mechanic parks it outside and for the next 15 minutes the alignment rack is empty.

Nobody is in a hurry. Nobody seems concerned that my 3:30 appt has now left me standing around for an hour. One would think that Miss Abrupt would have said to the mechanic doing the previous alignment, "hey, get this guy up right away, he's been waiting for nearly an hour." But she doesn't communicate a thing.
Finally, at 4:30 on the nose, a mechanic pulls my SUV into the alignment rack. By this point I know I can't make the medical appt.

I call them and I'm now waiting another 4-5 weeks to get in. I'm not happy, but this is the world of poor customer service we live in today.
Finally, the alignment is done. It's now 5PM exactly. So before I leave I approach Miss Abrupt and I begin to explain why I was less than happy with the service.

I don't get a sentence out and she cuts me off and says to the guy sitting in the next room, "Matt, can you come up here."
So Matt (I assume he's the manager) comes up and I very calmly inform him of the times. I tell him, I arrived at 3:28 for a 3:30 appt. I waited until 4:30 before Firestone put my SUV on the alignment rack. Moreover, a doctors appt I made four weeks ago is now shot, and I'm waiting another 4-5 weeks to get in to see that doctor.
His reply, "I'm sorry." So I added, "how is it that I have a 3:30 alignment appt and the guy with the red pickup is asked after you guys service his vehicle if he wants to 'add' an alignment, when I'm on the schedule for an alignment 30 minutes before he's even being asked?

Matt's reply, "He was already on the rack."
So in my mind, I'm thinking, so because this guy's vehicle is "on the rack" my 3:30 alignment time-slot is erased? Who thinks like that?
In my mind, good customer service would have been to explain to the guy with the red pickup, "hey, we can add that alignment sir, but you'll have to wait a bit, we have a customer who's vehicle we have to align right away because he had a 3:30 appointment."
Was it because they could tag another $100 onto his bill, whereas they make nothing additional off me since I pre-paid for my lifetime alignment? That would be my first guess. And if true, that says even less about Firestone's service at that location.
Anyway, after Matt tosses me the "I'm sorry" I said (quite nicely), "that doesn't really help me much Matt, I missed a doctor's appointment that I made a month ago because what should have taken 30 minutes, took 90 minutes, and now I can't get in to see that doctor for another month.
Matt's response now turns angry, and he raises his voice and says, "I said I'm sorry, what do you want me to say?" I replied, so you just toss out a canned I'm sorry and that makes everything okay?
I spent 25 years in law enforcement.

I was dispatched to thousands disputes and arguments in my career. Usually, it's the customer who is out of line and overreacting in these types of verbal disagreements, but not this time.
What did I want Matt to do? Well, an apology means very little in the practical world we live in. Apologies are fine for little things, like "oh sorry, I overcharged you, let me fix that."
Not that it was going to fix my problem but perhaps a 50% off my next Firestone service would have been thoughtful?

That would be too reasonable, and we all know these guys are afraid they might lose a few bucks if they are too generous. I'm sure this guy Matt doesn't have the authority to make such a decision anyway. He's a cog on a wheel.
Here were the easy solutions which could have been implemented at any time if these people possessed any customer service skills.
1. If you know your customers are backing up, call me before I arrive and tell me that so I can make another appt at a later date or opt to come to my appointment anyway.

But at least I know beforehand what is going on.
2. OR . . .

Inform me after I arrive if my appt time isn't going to work into the time-slot I made, and give me the option to make a new appt, or to stay around knowing my appt is going to be delayed. This of course would infer someone has the skill-set of communication, and nobody said a thing to me. They just left me standing there.
3. Most flagrant in my opinion was adding an alignment on the spot for a customer who didn't have an alignment scheduled, and then pretty much pushing me to the back of the line when I've already been there for 30 minutes waiting .

. . AND I'M THE GUY WITH THE ALIGNMENT APPOINTMENT. Hello!
I'd never go back to this location again.

Two Firestone employees right there in the lobby, and nobody says a word to me about delays or even asking me if I'd like to make a new appointment.

I took the time to record with my phone when my vehicle was pulled in, etc, but I can't imagine it's going to do much good uploading any of that.
So my doctor's appointment is now moved to March 21, thanks to Firestone's wonderful customer service team on Hanson Blvd in Coon Rapids.
Will Firestone HQ even read this and take notice. Highly doubtful.

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Thomas M Epd
Full refund
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The agents did not properly dispute and refunded me! The claim been going on since October 16 ,2023 still in process!

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Jahuel F
Damages due to my vehicle at Pasadena Firestone
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1.0

Good evening, I am contacting the Firestone Corporate Legal team because of damages that have been done to my truck by the Pasadena Firestone at 1110 E Colorado Blvd, Pasadena, CA 91106. My name is Jahuel Flythe and I have a black Dodge Ram 1500.

When I first visited this location I went for a full diagnostic on my vehicle Afterward they told me that my brake fluid was corroded and needed to be drained and replaced also that my engine light was on for 1 code and that was a valve that needed to be replaced. The only reason I wanted the diagnostic was to see what needed to be done to get my engine light off so I could get it smog checked other than that nothing at all was wrong with my truck everything worked fine, so I went back the following week to get my breaks changed and 2 bulbs changed after they changed my brake fluid and 1 bulb on the front passenger side right blinker, I was told everything is done and that my rear passenger side bulb cannot be replaced that its build into the assembly and would have to change the whole rear taillight assembly. After I paid got my truck back and started driving away I noticed on dashboard brake light was on so I went back and asked them why, they told me I had to drive it a few miles for it to reset which was fine because I stayed in Palmdale but work in Pasadena. Once got to Palmdale not only did the brake light symbol not go off but when we put gas in my truck I noticed my right rear taillight hanging down a little I saw that they had a zip tie holding the assembly onto my truck because they broke it off, so now I have no choice but to get a new customized taillight assembly as I do not have factory made ones, on top of that frustration I tried putting 20$ of gas in where the pump keeps stopping every time 2$ go in like it's full when it's not.

I had to wait to pump 2$ every 5 minutes so the gas wouldn't overflow out my tank taking a little over 30 minutes just to pump 20$ in my tank. When I called Firestone and asked them about the damages done where they had nothing to say so I contacted customer service and asked to speak to a Corporate supervisor. The next day I got an email stating for me to let the store manager handle it first before talking to corporate and that he should call within 2 business where I then told them that was fine but I would not let that location touch my truck that any work will be done at the Newhall, CA location since I been there before without any issues that I will be setting up an appointment there to fix my damages. I got another email telling me if it needs to be escalated to corporate let them know.

Waiting those 2 business days I took my truck to Firestone in Newhall where I was told the reason my brake light was on was because Pasadena Firestone forgot to plug my sensor back and the reason I couldn't pump gas correctly was because they pinch my line, they told me test drive it put gas in and let them know so I did. My brake light is off and I can now pump gas however my gas needle won't move off of E when got back to Newhall Firestone I asked them about my gas gauge and my taillight assembly and they told me I have a fuel sensor code that wasn't there before letting Pasadena Firestone touch my truck. I was told to fix it they would need to charge me parts and labor for a new fuel pump and that they couldn't tell me anything about my taillight as they didn't want to get too involved with the damages Pasadena Firestone did but they won't charge me for fixing my pinch fuel line or connecting my break sensor. I told them that I was waiting for the store manager to contact me to fix their damages and for my money back.

It's been about 2 weeks never got a call and the person who was emailing me stopped responding.

So I am emailing you because as of now Firestone owes me a new fuel pump since the sensor on it went bad after they pinch my line, a new customized rear passenger side taillight assembly as it wasn't broken before Pasadena Firestone touched my truck, and my money back for such negative service else I will be contacting my lawyer and sue Firestone for damages done as well as pain & suffering for the stress level this is causing as I now have to put gas in my truck anytime I get since I can't tell my gas level as well as having to push my taillight in every time I stop since Pasadena Firestone broke it. 2 invoice from store #011576 Pasadena Firestone ( 2547** **/23/23 this is for diagnosis, 2548** **/26/23 this is when they changed my brake fluid and damaged my truck)
1 invoice from store #598860 Newhall Firestone ( 2511** **/03/24 This is when I took my truck to Newhall there they fixed my brake sensor and pinch fuel line but told me I had a new engine code for the fuel sensor needed a new fuel pump because the pinch line done by Firestone in Pasadena)
Both locations are corporate-owned.

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Lanell Fyk
Set the record straight!

My call to your customer service was asking them to help your kona Hawaii service center find a technician to do wheel alignment, it was not a complaint, i didnt feel that your customer service agent was truly understanding my request, she continued to ask if I wanted to file a complaint, I kept telling her no, just want to be clear.
However, I do want to extend my greatest appreciation to your service center team in Kona Hawaii 96740, as I they have been nothing but the best in my opinion, Kyle and his team have been always keeping me informed on all and any of my appointments, I can only speak of good things from the service center here in kona, in the past the workers would never answer the phones, now Im excited to call and talk to Kyle and his team of professionals.
Thank you,
Lyle

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How Good is Firestone Complete Auto Care's Customer Service?

Sehaj Zna
Sehaj Zna
Feels Disappointed | Apr 25, 2023

In regards to the location at 14089 Hallsferry location at Cross Keys I will not be returning. Customer service here was unprofessional and unsatisfactory.

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Tameron Dzx
Tameron Dzx
Feels Disappointed | Apr 02, 2023

stupid

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Kyden Zrm
Kyden Zrm
Feels Disappointed | Jan 25, 2023

i had my vehicle at one of your locations in 5555 McPherson St Laredo for 21 days to get it repaired. every day when we visited the store we were told the part has not arrived and after a week they started telling us that the wrong part has come and they are getting the right part. That story went for another 10 days. Finally losing our patience our manger went to meet with the manager of the store and talking to him and cross checking with the dodge dealer from where the part was supposed to be ordered that the store has never placed any order with the dodge dealer for that part. The dealer told us that particular auto center has always defaulted in credit card payment and so they would take only cash from them. the auto center never placed any order for 17 days and the day when our manager went to the store the order was placed that day and the store paid the dealer cash that day in front of our manger. The part arrived that day but they kept delaying for 3 more days saying there were vehicles head of us. Thats a total lie. Tell me are they having to be repaired vehicles for more than 3 weeks at the store. that is ridiculous. Who in the world will leave the vehicle for 3 weeks and be without it. So this particular store locations is a not to be visited auto care center. Everyone needs to be aware of that.

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Rashid K Yxq
Rashid K Yxq
Feels Disappointed | Nov 10, 2022

5499 location has poor or horrible team

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Terrah Wla
Terrah Wla
Feels Disappointed | Nov 05, 2022

Basically no help was told I had to wait 3 or mora days for someone else to reach out to me about my issue

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Mona L Boq
Mona L Boq
Feels Disappointed | Oct 10, 2022

Had a hard time with receptionist and manager

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Summary of Firestone Complete Auto Care Customer Service Calls

737 TOTAL
CALLS
03:09 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Firestone Complete Auto Care?

Staff Question:

  • “Bad customer service”
  • “Complaint about the service manager”
  • “Issues with service at a location in Conneticuit”

Product/ Service Question:

  • “Damages”
  • “Pissed off at management and techs who worked on my truck”
  • “Unable to access Firestone acct”

Payments and Charges Question:

  • “Tire rebate not recieve”
  • “Payment not working”
  • “Over charged comparing with Delership rates.”

Request for Information Question:

  • “To speak to a representative”
  • “Set appointment/getting the run around”
  • “About a phone call to a local branch”

Refund Question:

  • “Full refund”
  • “Refund”
  • “Trying to get my money back from a bad repair”

Account Question:

  • “Regauarding My account”
  • “Need to pay an account”
  • “Balance information”

Return/ Replace Question:

  • “Bad parts. They replaced my struts and in just a little over a year they have gone out. I am retired I do not do a lot of driving. Say they could not even take anything off for manufacture defect. Want to charge me $700. Dollars to replace.”
  • Brought my car in for tires shop put a big dent in the side now claims department won't return my phone calls
  • “Won't replace my tires that came from Firestone.”

Cards Question:

  • “Card”
  • “Lost card”
  • “At a location. Trying to pay with my WEX card but apparently the location isn't showing up in in there system to process payment. My account is active and I do have the funds to cover the order”

Employment Question:

  • “W-2”
  • “Bad break job, couldn't complete a simple brake job”
  • “I was ripped off by your Firestone over there on Guadalupe and Alma School for a whole for a whole $350 job”

Shipping and Delivery Question:

  • “Never received my Firestone credit card”
  • “I can't get the Kona Hi Firestone to pick up the phone for the Hilo Firestone to get a tire to the Hilo location by my Wed appt.”
  • “I didn't receive my money back from refund”

Activation/ Cancellation Question:

  • “I want to cancel my account”

Other Question:

  • “I have been sitting in the Orangeburg SC on Calhoun st. For 5Hr.s since 1:00 in thr afternoon.They are puting on calipers. I was told at 2pm that the part wouldn't be in until 4pm. It is 5: 53 pm it will be another hour.”
  • “Problem with tire”
  • Ues

About

Related Companies

Bridgestone Group, Tires Plus, Firestone Tires, Hibdon Tires Plus, Credit First National Association

Summary

Firestone Complete Auto Care is an American company. The company was founded in 1926. Firestone Complete Auto Care offers a wide range of auto care services and a variety of products from different respectable brands. Firestone Complete Auto Care operates more than one thousand and a half Firestone Complete Auto Care stores all over the United States of America. The company tends to make its services convenient and that is why most Firestone Complete Auto Care locations are open seven days a week. Besides, Firestone Complete Auto Care Complete Auto Care is considered to be one of the leading providers of maintenance, repairs and tires.

Firestone Complete Auto Care reviews and complaints

Firestone Complete Auto Care is ranked 205 out of 1156 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

MasterCardVISAAmerican Express

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