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Annual vehicle inspection: I changed the two light bulbs for the rear license plate myself because the inspection showed the bulbs worn out and I had to replace them to pass the inspection. I changed them, paying $6.50 for two bulbs at an Autozone nearby, to save $34.

When I went back to show them that the lights were working and to get my inspection sticker, they had me waiting for a whole hour. I spent about $1000 there on annual inspection and repair for three vehicles in the past several days there.

They are certainly not nice enough to make feel that I am a valued customer. I am quite disappointed.

Product or Service Mentioned: Firestone Complete Auto Care Manager.

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Consumer A

Hello, We are truly sorry to hear of the long wait time you had to endure for your inspection to be completed. We understand your frustration and would be happy to help.

Please, email us at,, with full details, your contact information, and your invoice number. Thank you for choosing Firestone, we look forward to your response.^Kristyn

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