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I went in away from home on a business trip, my u joint was failing. They immediately put truck on rack and removed u joints front and rear ,ordered and obtained ujoints.

Thats when it all went south, master tech destroyed 1 ujoint putting it in and now they cant obtain another until in the morning. But one was in and good. I said ok i can stay the night i quess even though i have hard time believing i couldnt have found a u joint in san francisco after five. Next morning i arrive and im told it will be 1.30 before they can get two u joints because apparently master tech dextroyed both new u joints.

And it will ne midday before they can licate u jpints for a 2500 dodge. Im 62 and own 30 plus medium and heavy dury trucks. These ujoints and the procesx to change them are about as simple as it gets. The management structure and falsehoods i was told were unbelievable.

This store in san mateo had a very strange management structure. Mechanic manager and front desk msnager were not on the same page. The two managers the night before were nice guys and one took me to my friends house for the night. But the new master tech manager who took over in the mornung was less then honest about what happened or was happening.

I have missed appts.

And lost business thanks to this firestone store in san mateo. Stay away

Reason of review: Bad quality.

Location: 2180 S El Camino Real, San Mateo, CA 94403, USA

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Bridgestone

Hello, thank you for taking the time to share your experience with us. We definitely want to ensure that this is addressed.

Please feel welcome to email us at socialcare@bfrc.com with these details and your contact information. We appreciate your business and look forward to hearing from you.

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