My Toyota Camry check engine light was on and I found out on May 24 through another autoshop it was P0456 small emission leakage. On May 28, I went to the Firestone at Lake Grove, NY to find out where is the leakage (Store location: 139 Alexander Ave, NY 11755). The service guy told me they would do a diagnostic with a smoke test to identify where was the leakage. After 2 hours, they asked me to pay for the service ($108.61) first before they told me what that problem was and that they could not fix it. After I paid, I was told they identified it as P0456 small emission leakage and cannot fix it. They refused to do a smoke test as promised because they said it is not point doing it.
I paid $108.61 for nothing!!! Just for an error code that I already know before I came in. I argued with him, he refused to refund me!!!!
I am very frustrated with the service, I want the money back!!! They charge me $108.61 just to do a code reading, but did not do a smoke test as promised in the first place!!!!! They classified the problem, based on the code, as a calibration issue that can only be fixed by dealer but without any further smoke test to identify if there is a leak, I don't feel confident in the diagnosis.
Product or Service Mentioned: Firestone Complete Auto Care Car Diagnostics.
Reason of review: Poor customer service.
Monetary Loss: $109.
Preferred solution: Full refund.