Featured on Facebook Not resolved

I took my car to the Firestone on 99th Ave and Lower Buckeye in Tolleson, AZ.They told me that my fuel pump needed to be changed.

(My car had been having a problem with the pump for a few months.) Also the fuel filter needed to be replaced, which I understand. When they gave me the work order before they started working on my vehicle the total came to $830! It seemed a little excessive but I didn't want to tow my car somewhere else so I guess I'll over pay. They finished working on my car, I took my car home everything was great.

Two weeks later my car broke down in San Diego. I took it to a Firestone there and the mechanic told me that they NEVER changed the fuel filter! Which I was charged for! I can get over overpaying for a service which I can't do myself but I can't get over being charged for a service that they didn't do.

And to top it off the same weekend I took my Buick they checked my Volvo and changed the oil. They told me I needed to get the brakes changed and it would cost $600!! Umm no.. They also said that my transfer case was broke and was leaking oil everywhere.

There's no oil anywhere in my garage. My boyfriend got back from his deployment and took the Volvo to base to have them check it again. Mechanic there said yes the brakes would need to be changed but it wouldn't be $600, and there was nothing wrong with the transfer case. I'm disgusted by the work that Firestone is doing.

I will never go back again and would not recommend this business to anyone.My vacation was ruined and I feel cheated and taken advantage of.

Review about: Fuel Filter.

Review #409852 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $100
Preferred solution Not specified

Had an Experience with Firestone Complete Auto Care?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
BSRO Social


My name is Tom and I am with the Firestone Corporate Offices. I have read through your review from recent service and would like the opportunity to look in to this further. Please message me at social@bfrc.com with the location you visited along with a phone number or invoice number so that I can try to help.



Please excuse my typing errors! :)

You May Also Like

Mavis Discount Tire - PREYED ON MY WIFE AND TRIED TO RIP US OFF!!!!!! Mavis Discount Tire "On March 1st my wife took our 2006 Hyundai Sonata into the Mavis Discount Tire located at 1860 North Olden Ave. in Ewing Twp. NJ. Our driver side window would..." Read more Firestone Complete Auto Care - $2000 in repairs, car breaks down less than 100 miles later, now $3000 in repairs Firestone Complete Auto Care "I brought my car to Firestone for maintenance in preparation for a long trip. Firestone does the requested general maintenance and notes a few needed repairs. One of the repairs..." Read more Firestone Complete Auto Care - Unnecessary service that they not even check the condition of the part Firestone Complete Auto Care " Yesterday I drop my car to Firestone to do alignment service. The person who work at the front told me it will take 2 hours (was 10 am). I..." Read more City Wide Engines Car Repair Review from Atlanta, Georgia City Wide Engines "I came into this place a month ago & has been a nightmare ever since. It's been almost 5 weeks later and I still don't have my car due to..." Read more Gearbest take my money and not Giving me refund or product Gearbest "I ordered one quadcopter from gearbest on 23 may 2017 then automatically it selected on ship via unregistered mail and then i didnt able to see that i want to..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more Dhgate - Good Experience Dhgate "Few companies are synonymous with customer service, but DHgate is one of them. The DHgate store with 24/7 live chat is the example of excellent customer service, it serves as..." Read more Ashley Furniture Contradicted and Lied Ashley Furniture "My wife and I bought several pieces of new furniture for a house we were having built worth over $12k before discounts. The salesman and store manager (store on rt...." Read more