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They other day we took her car in for an alignment. While we were waiting on them to complete they informed us that she was missing her brake line mounting clips on the each side. We asked if they could put those on for us and they said they did not have the time and...
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BSRO Social
BSRO Social

Thank you for sharing this feedback, your satisfaction is important to us. We would like to address these concerns. Please feel welcome to email us at socialcare@bfrc.com for ...

1.0
I didn't like
  • Worst customer service ever
#1093013
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On 11/19/2016 I stopped by your store at 20130 Holzwarth Rd, to make an appointment to have my vehicle serviced and the brakes re-done all around on 11/26/2016 @ 7:00 am. The total quote was close to $400.00, quote # 1546660. I showed up to the store on 11/26/2016 @...
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5.0
#961807
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Firestone Complete Auto Care - Ac diagnostic.. and repair.. Ac was no better after they said it was fixed
1st going to Firestone today... and not pleased with the results.. My Mini van was blowing cold air out the driver side 2 vents and warm air out the passenger side 3 front vents. Firestone had a $9.99 Ac diagnostic special so I made an appointment for 12:30 today..I...
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BSRO Social
BSRO Social

Hello, we'd like to ensure that this is addressed for you. Please email us at socialcare@bfrc.com so that we can further assist. We value your business and hope to hear from y...

2.0
I didn't like
  • Said the ac issue was fixed and it was not
  • Dishonety
#864086
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I went in for an oil change. I had just purchased a 2000 Mercury Sable LS Premium that had been fairly well taken care of, and I didn't know when the last owner had gotten an oil change, so I wanted to make sure I took care of the car by getting one. However, within a...
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BSRO Social
BSRO Social

Hello,Thank you for bringing this to our attention. We understand your concerns with the issues you experienced after service to your vehicle. We would like to help and look i...

3.3
I liked
  • People were nice
I didn't like
  • Car didnt work well after i left
#811734
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Repair performed: removed and replaced blower motor resistor. Rating: Poor, Questionable Price Gouging Charged $140.99 for the replacement part, 7031127 TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $34.59, the Honda...
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1.8
I didn't like
  • Excessive charge for part
#562775
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