Firestone Complete Auto Care
Reviews and Complaints
NY State Inspection Issue
On 8/26/2012 I went to the Firestone Service center 2036 Sunrise Highway Bayshore NY. I needed my car inspected and made an appointment online.
I arrived at 7:00am that mourning and they brought my car in the shop. They informed me my engine light was on and diagnostic were needed to find out the code issue.
After the Tech. reads the diagnostic they said the problem was a gas cap leak and replaced the cap. then the tech finds another code error which references a sensor on the gas tank and says the tank needs to be removed to fix it.
Now I have just waited 4 hours for them to tell me this.
Im telling you right now this service center should not offer car inspections to anyone that has the engine light on because the diagnosis was trial and error not experience and expertise. I waited their for 4 1/2 hours only to leave without an inspection sticker on my car only to bring my car to the Ford dealer which the firestone service manager should have told me to go to in the first place.
My Saga With Firestone
Firestone Complete Auto Care Tried to Sell Unnecessary Repairs
Replacement tire did not match the tires on the car.
OVER CHARGED ME FOR A BRAKE LINE REPLACEMENT
I went to firestone to get 1 brake line replaced and get brake fluid flushed. the guy at the desk said we will check your brakes for free and all together it should be $250.
so i went back the very next day to drop my truck off for the appointment i scheduled. all together it costed $500 for 1 brake line and to get my brakes flushed. needless to say i want everyone at firestone dead!
i m only writing this so you dont get ripped off too! this is the *** feeling ever my whole paycheck is gone!
Firestone Rip Off!
Firestone Rip-Off
I have not purchased any auto related items since AAFES contracted to Firestone to manage the base service station. I have been purchasing Michilin Tires for the past 30 years at Randolph AFB Texas and was always pleased with the price and service.
The last set purchased was 9 March 2009 and also the Hazard warranty. Last week I noticed a bulge on one of the tires and called AAFES about the warranty and was informed that Firestone would honor the AFFES warranty. I called the Firestone Service center and they confirmed that they would adjust the tire by tread wear, and they made an appointment to replace the tire. The service manager informed me the tire had 40% tread wear left and I would be charged with 60% which I agreed with.
Then he presented me a bill for $181.00 and thats when he got my attention. Of course I refused to pay the bill and he kept trying to give me a bunch of bull. I told him I could have bought a new tire at Discount tire cheaper than that without an adjustment. Then he got the price from Discount tire and it was $162.00.
His excuse for the excessive cost was Michilin charged him $204.00 for the. He was allowing me $60 discount for the 40% tread on the tire. Toltal the cost would be $240.00' I know I am not the sharpest knife in the drawer but I can identify a rip-off artist when I met one.
At one time you could get good prices on any make of tire until Firestone took charge now they only push thier tires. I know Discount tire, COSCO,SAMS were proud to get the business AAFES use to get.
Charging for work that's impossible to do
Good 1st two alignments - Bad 3rd alignment
Firestone - $1000 repair still same problem
Firestone 90024 tried to rip me off and failed
oh by the way, today i had a mobile mechanic i found on craigslist come to my place of residence and replace the coolant hose that was actually leaking and bleed the cooling system so that it does not overheat from trapped air in the system. he did this for $50.
no questions asked no other leaks found. i will also complain directly to Firestone about the rip off artists they hire to prey on unsuspecting customers. i do lots of things on my car myself and hence know a thing or two that these clowns did not count on when they tried to rip me off.
shame on Firestone and their employees at 90024 West LA shop on Santa Monica Blvd. near Westwood Blvd.
This front desk FS guy told me that the brake job will only be like 40 minutes and took it 3 hours.
$1400 WTF
THEY RIPPED ME OFF
Was toid several problems at several times
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I am with the corporate office of Firestone Complete Auto Care.
I understand that you are already working with our corporate office on this. Can you send me an email at social@bfrc.com so that I can make sure that you are taken care of on this issue?
Thanks,
Steve