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Firestone Complete Auto Care in Albany, New York - Poor slow damaging and degrading service

I went to fire stone auto center(Queensbury, NY) to get my car inspected they told me it would be 30 minutes, and it took over an hour and a half. While doing the inspection they said I had a missing lug nut which i did not have one missing when I just had my tires serviced. They were VERY rough on my car, they were kicking my tires off instead of removing them like they are supposed to with their hands. When they walked around my car with the tools it looked like they were scratching my car with it. They slammed my hood down we heard it in the waiting area through 2 doors. It sounded like it cracked my hood. They were so rude to us treating us like we were ***. They then tried saying I need over $2,000 worth of repairs. When in fact I only need VERY minor repairs I was quoted at another place for $100 for the repairs. It was the worst service I have ever received and I would only recommend going there if you are looking to get scammed! I would Never EVER go back to that place. DO NOT GO THERE IT WILL BE THE WORST CHOICE YOU COULD MAKE FOR YOUR CAR & HARD EARNED MONEY!
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1 comment
BSRO Social
#261238

I'm from the corporate office of Firestone Complete Auto Care. I'd like to learn more.

Can you send me an email at social@bfrc.com so we can connect?

Thanks.

Review
#227096 Review #227096 is a subjective opinion of poster.
Loss
$21
I went to firestone for an alignment and front brake pads. Not even 8 months later, my front breaks are squeaking whenever I gently step on my pads. Also at the time when I took my car in , my car only had 30K on it. I only had it for like 3 years and bought it brand...
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7 comments
Anonymous
#1121189

Call the regional manager. Get what you pay for dont go pay for a diagnosis fee at a dealer!

Nce u explain your issue to him it will get fixed. Or go to the BBB or state attorney at last resort.

Dont tank it laying down! Good luck.

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Review
#226466 Review #226466 is a subjective opinion of poster.

Firestone Complete Auto Care in Los Angeles, California - Lousy service

Brought my car for air cond problem they took my car all day they said they fixed it but they did not check engine light samething then you take it back they dont want to rectify problem they want to take your money but never have time to fix original problem took my friend to have tires balanced and oil changed they left oil on her car seats and mats I told person in frtont desk I will take my bussiness to another shop I will not recomend any of my friends to go to firestone stonewood mall downey ca
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Review
#226265 Review #226265 is a subjective opinion of poster.
Loss
$400

Firestone Complete Auto Care in New Orleans, Louisiana - Discrimination & Denying Service in Firestone

Unfortunately, my wife and I faced as it seems like a discrimination case at a Firestone store in Louisiana. My wife (who wears Hijab) and I walked in to Firestone in Chalmette, LA on March 6, 2010 to get oil change. We were denied service when the representative gladly accepted 2 (White) ladies before us and asked them to pick their car up after 30 minutes. When I asked him why he denied us service when he still have more than 2 hours to close, he failed to provide us a convincing answer. I emailed Firestone same day and their district manager contacted my the second day morning. He conducted an investigation and the following is a recorded phone conversation telling me their final report. http://www.youtube.com/watch?v=5puqNTHWUhI
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3 comments
Anonymous
#296976

Trust me i know.my husband work for firestone.they are the most racist company in memphis tn. Call ur bbb and eeoc office

Anonymous
#294752

firestone is the worst company for black,s to work for,they don,t promote or give raise,s to there black employee,s larry mcgee and gary garfeild know this company is racist

BSRO Social
#258880

There are approximately 1,600 company-owned Firestone Complete Auto Care locations and thousands of independent dealers who are called Firestone or a variation of Firestone (like Tim's Firestone).

If this was a company-owned Firestone Complete Auto Care location, we'd like to get involved and learn more.

Please contact us at social@bfrc.com. We'd like to help.

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Review
#226028 Review #226028 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change

Firestone Complete Auto Care in Kingston Springs, Tennessee - Left Radiator Cap off, Ruined Engine later, No help

About a year ago I had my 2002 Toyota Camry serviced at Firestone at the Bellview location in Nashville. A couple days later the engine overheated and locked up on Interstate with my wife driving it.I had it towed to buddys shop who informed me it needed a motor and that the cap had been left off. I had it towed to Firestone and they fixed head etc. All my mechanic friends told me not to repair it because when those engines get hot enough to lock up you never know the damage to the lower unit and it can show up later. About 6 months later it locked up and threw a rod. Had it hauled back there and was told that no way the original issue had anything to do with this even though 3 qualified mechanics said there is no doubt that caused it. Went through there claims depatment and after months and unreturned calls was told it was denied. Now I have a good car with a blown motor. AAAAAAAgh.
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1 comment
Anonymous
#259693

Three days? With the cap off you would see anti-freeze pouring out well before 3 days.

Review
#225835 Review #225835 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair
Firestone Auto Care (2910 S Dairy Ashford, Houston, TX 77082) are Unbelievably Dishonest!! UNBELIEVABLY DISHONEST! We took our 2001 Ford Mustang to this Firestone on Friday March 4. A bracket connecting our aftermarket Magnaflow exhaust to the engine had broken or come...
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1 comment
Anonymous
#362029

what place fixed it for you?

Review
#225338 Review #225338 is a subjective opinion of poster.

Firestone Complete Auto Care in Bellevue, Nebraska - Did not do the job right what i ask they to do

i replaced new parts on my truck and told them to lube the front end parts when the put the new tires no my truck .i went back to ask them why they did not do this they said i did not hear that part of the of the things done.that was about 3 months ago.if the new parts are worn down they should have to replace them .so don't go to bellevue ne store o ft crook rd i think they could do a lot better job when they work on other persons cars and trucks
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Review
#224995 Review #224995 is a subjective opinion of poster.
Loss
$800

Firestone Complete Auto Care in Paso Robles, California - FIRESTONE ARE CROOKS !!!!!!

every time I bring my car into a firestone, they break something. two differen locations two different cars and both oil change== well looks like you are going to need a new starter. also I had a power sterring hose installed and they intstalled it wrong costing me a new pump lost work time...etc I think they break things while doing a simple oil change to make additional cash. I have real beef with these kind of outfits they are complete ***. I now realize just never to go to firestone again, I think there should be an invesigation into their work ehtics.
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3 comments
Anonymous
#301609

beware. We went to get a flat tire and they said we needed the two other tires changed.

Wow, we ended paying almost 400 dollars then they said it needed an alignment another 79 bucks.

What a rip off. I wish I asked to look at the tires they said were bad.

Anonymous
#272202

You are wise in your choice. These are corporate owned stores that must meet a corporate quota and they don't care who or what is in the way of their profits.

Unwritten corporate policy...

SELL, SELL, SELL... By any means necessary...

Anonymous
#249710

Thanks for letting us know about your experience. We would like the opportunity to make this right for you. If you call 1-800-367-3872 or email ConsumerVoice@bfrc.com, we promise to try to fix this!

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Review
#221854 Review #221854 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change

Firestone Complete Auto Care in Trenton, Missouri - You guys didn't fix what was asked and broke stuff that wasn't before

Brought my son's 1991 Ford Taurus in to get it ready for a long trip. Needed to be winterized and the windshield wiper cleaner fixed. You told my wife it needed a new Master Cylinder among other things and she spent $800 and then you listed another $950 that you said it needed. So I had her take it to another place...they charged us $350 to fix what was actually needed and told us that the Power Booster you installed and that we probably didn't need, wasn't even hooked up. You fixed the windshield wiper sprayer only on the passenger side which he discovered in a snowstorm half way across the country.
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1 comment
Anonymous
#239591

Can you send us a note at social@bfrc.com so that we can have the opportunity to make things right?

Thanks.

Review
#217879 Review #217879 is a subjective opinion of poster.

Firestone Complete Auto Care in Fountain Valley, California - Single Woman and 3 Radiators in 3 years

I just dropped my car off at Firestone in Fountain Valley, California. Being a single woman I was looking for a reputable mechanic. Firestone tells me my radiator went out again. This will be the third radiator in three years Firestone replaced for me. Do they use shoddy parts or are they taking advantage of me being a woman? For 5 years I have felt ripped off at Firestone. Everytime my Firestone credit card balance is almost paid off it goes up again by $1000.00 because of some litle thing that goes wrong with my car that turns into something "horrific" once they diagnose it. Never again will I go to Firestone!!!
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2 comments
Anonymous
#239191

Chances are if the shop thinks they can get away with ripping you off-they will do it.

Obviously when you walk in there you appear to be an open checkbook to them.

Firestone can be incompetant at times but they are experts at taking your money if you're not careful.

The manager at my local Firestone is an ***.

I go there at times and I watch them like a hawk. If appear vigilant and seem to understand your car they'll leave you alone-but if you appear ignorant, male or female about your car then forget it they're crooks. I don't recommend Firestone to anyone for these reasons.

Anonymous
#237763

Thank you for posting this comment so that we may have the opportunity to talk about your experience.

Would you be able to send us a note at ConsumerVoice@bfrc.com?

Thank you.

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Review
#217134 Review #217134 is a subjective opinion of poster.