Neal S Yso
map-marker Los Angeles, California

Bait and switch

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I made an appointment with Firestone for a lube and oil change for $29.95. When I arrived the service man wanted $130 for the oil change. This is despite the fact that my car takes regular oil. What a bait and switch move!!!
View full review
Loss:
$10
Cons:
  • Firestone tarzana on ventura blvd needs to be more honest
  • Poor service and excessive charge

Preferred solution: Price reduction

User's recommendation: Go somewhere else.

1 comment
Bridgestone

Hi Neal, we'd like to learn more about your experience, and we apologize for any inconvenience. Please email us at socialcare@***.com with the complete details, store's full address, and your contact information.

We appreciate your business with Firestone and look forward to working with you. ^Jason

Latrice G Ykl

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Verified Reviewer
| map-marker Charlotte, North Carolina

Complaint filed

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This has been one of the worst experiences of my life. I went to the North lake Mall store on 6/15/2023.

Darryl checked out my car and did a front end alignment. I later had a tie rod fixed on 6/27/23. I then needed another alignment. Furthermore, I had it done in Amherst, NY 6/29/2023.

I was told that the prior person tore the boots on my rack and pinion. I filed a claim 6/29/23 with your 800 customer service. Furthermore, not only that, but I called 4 more times, and it was finally escalated to Dennis Mitchell. He called me on 7/17/2023.

He filed a claim #273**** with your claims department 7/18/2023. Seth at claims did not contact me until 7/31/2023.

It is now 8/2/2023 & I am still waiting for my claim to be determined. This is horrible customer service.

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Preferred solution: The torn boots fixed

User's recommendation: Do not visit the Firestone store in Northlake Mall North Carolina At All

2 comments
Bridgestone

Hello Latrice, we're sorry to hear that this has been your experience with service, and your claim. We'd like to assist with having your concerns addressed as we value you as a customer.

Please feel free to email us at socialcare@***.com with your contact information, and claim number.

We look forward to receiving your email, and thank you for choosing Firestone. ^Nicholas

Guest
reply icon Replying to comment of Bridgestone

Nicholas I am not able to read your email address to respond to you. What is the full address?

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Anonymous
map-marker Dewitt, Iowa

Complaints

You guys contacted me and said you're gonna have the higher-ups. Call me to take care of the situation. Over a week ago and. Okay I don't understand this message. You said you were gonna send this to the higher-ups. I have heard from anybody. I think i've been a loyal and patient Customer now I feel like i'm just getting the run around Sorry for wasting your time and my money with your company thank you
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1 comment
Bridgestone

Hello, we are sorry to hear of this experience you have described and would be happy to ensure this is addressed by the appropriate team. Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and any related invoice numbers.

We value your business with Firestone and look forward to your email. ^Jason

candycane A

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Verified Reviewer
| map-marker Jacksonville, Florida

Deceptive Ways to charge more

On 07/31/2023, I took my 4Runner to Firestone on 9530 Broadway in Houston, Tx in for an inspection sticker, of course Firestone found something (P0171 code) . Then they tell I needed a diagnostic done ($115.00) to replace a O2 sensor Bank 1.

I knew what needed to be replace insisted they needed a diagnostic that was performed to find code in the first place. Firestone uses a book to tell them how long a job will last so they stop working on your vehicle run the time to meet the time in their book. My O2 sensor is $198.74 and they will add at least 300.00 for labor for a 45 minute job.

Firestone checks te customers credit limit and how much is available to suggest what they need on their vehicle.

Firestone is ripping off customer especially women not mention elderly customers. Firestone really add charges when it is a women.

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1 comment
Bridgestone

Hi there, we are sorry to hear of this experience you have described, and would be happy to ensure this is addressed by the appropriate team. Please email us at socialcare@***.com with the complete details, store's full address, your contact information, and relevant invoice.

You are a valued Firestone customer, and we hope to hear from you soon. ^Brendan

Anonymous
map-marker Jamestown, North Dakota

Defect. Want to charge me $700. Dollars. To replace there problem

Im still waiting for someone to contact me that can assist me in resolving the matter. Put in two calls. Both calls person said I would get response from corporate in a couple of days. There has been nothing. I will be calling them tomorrow again.
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User's recommendation: Do not go to Firestone at 2041 old Hudson Road

Cindy D Snw

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Verified Reviewer

Service/repair

Firestone Complete Auto Care - Service/repair
Firestone Complete Auto Care - Service/repair - Image 2

Firestone

Steer clear of this place

Get a tow or whatever you need to go to ANY OTHER REPAIR SHOP.

I took my BMW 128i there shortly after I moved to Florida. You may be thinking well she shouldve known better than to take that there .

I most likely would have gone elsewhere but had been using Firestone in Centennial, Co. for awhile and they did good work.

The cam position sensor had come up as service soon before I left Denver but went away until November. It started acting up so took it to Firestone on 14th St. in Bradenton.

They replaced sensor. Service engine light still on when I picked it up. Occasionally it takes car couple days to recognize new part. It got considerably worse.

Took it back in . They said it now needed crank shaft sensor. Had them put it in. First one was defective.

Had it 2 days. Picked it up service light still on. They told me it probably would be as they had drained battery testing part. Well car started throwing off codes for everything.

They sent me to another one of their locations that without even looking at car said it was drive chain I knew it wasnt as that makes a lot of noise. So called around found another shop.

They let it sit for 5 days total telling me they were having trouble getting help. It was a German auto shop. Finally I went and picked it up.

Took it to German Auto Services. They discovered that they can sensor was NOT EVEN INSTALLED ALL THE WAY INTO cam shaft! It was literally hanging from it! I have no idea how car even started.

So had to have diagnostic and computer reboot.

Then cam & crank shaft sensors redone. German Auto Service took pictures of hanging sensor & striped screw that was shooting oil all over. I contacted firestones corporate offices. They were supposed to have regional manager contact me.

Instead they had store manager call. Of course they denied everything. I said I had pictures.

Still denied but offered me $250. It was just shy of $900 that I paid them another $900 to get it fixed plus $230 for diagnostic & reboot so a month of frustration, all together over $2000 for what shouldve been $900 PERIOD

Ill never even let them check my tires again

View full review
Loss:
$1300
Cons:
  • All

Preferred solution: Full refund

2 comments
Guest

Thank you for reinforcing my decision to not purchase BMW.

Bridgestone

Hello Cindy, we sincerely apologize that this has been your experience with service at our 14th St. location in Bradenton FL.

We'd like to assist with having your concerns addressed properly as we understand your frustration with this. Please email socialcare@***.com with your contact information, invoice number from service, and any other pertinent details of your visit.

We look forward to getting your concerns to the right team to be addressed properly, and thank you for choosing Firestone. ^Nicholas

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Robert c Nqe

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Verified Reviewer
| map-marker Aurora, Colorado

They suck

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My car is not running after spending $1,000 and they're supposed to send someone over this morning to fix my car and that was a lie they charged me a dollar 95 cents just supposedly to send someone out to fix my car and I haven't heard anything else from them
View full review
Loss:
$1000
Cons:
  • Walk

Preferred solution: Full refund

User's recommendation: Find to take your car

1 comment
Bridgestone

Hello Robert, we are sorry to hear of these issues after service at one of our stores. We would like to investigate your concerns, please email us at socialcare@***.com.

We will need the complete details, store's full address, your contact information, and any related invoice numbers.

We value your business with Firestone and look forward to your email. ^Jason

Jymon T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer
| map-marker Dallas, Texas

Worn Tires

Hello,

I purchased new tires at Firestone in Red Bird on July 24, 2022 (Invoice# 0200**-******). In addition to the tires, I also purchased a lifetime alignment.

After leaving, I noticed my truck was pulling to the left very hard and the steering wheel was not straight (Invoice# 0200**-******). They asked me to bring the truck back in for another inspection. I took another PTO day while they check out my truck. They realigned it and the hard pull to the left turned to a slight pull to the left.

I informed them that it was still pulling to the left slightly and I was told that it may be the road that is making it do it. So, I respected their advice. The time came for routine maintenance (tire rotation and another alignment). On November 17 (invoice# 0200**-******), I took my truck Firestone Red Bird Mall.

After a tire rotation and alignment I once again noticed that my truck was pulling to the left again. I informed them that it was still pulling to the left and once again they said it may be the road that is doing it. This morning, I noticed that the inside of my tires was worn.

Does this look like it is the road that that is making it pull to the left or is it an alignment problem? Whats even worse is it doesnt look like they were even rotated.

View full review
Loss:
$1200

Preferred solution: Full refund

1 comment
Bridgestone

Hello Jymon, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@bfrc.com with the details of your experience, store's full address, your contact information, and invoice numbers?

We value you as a Firestone customer, and we hope to receive your email soon. ^Jason

Delmi Qub

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Carmichaels, Pennsylvania

People at the location do not know what next person did

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Firestone Complete Auto Care - People at the location do not know what next person did
Truck in for oil change and tire rotation when done and grandson went down the road noticed air pressure on same tires no different when I called they were not sure if they even rotated the tires. Now that is poor manager and I was in management for 37 years. Your telling me they run that location that way
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User's recommendation: Do not go there

1 comment
Bridgestone

Hello Delmi, we apologize that this was your experience with oil and tire service at one of our locations. We'd like to assist with addressing your concerns as we understand this can be frustrating.

If you'd like, please email socialcare@***.com with your contact information, invoice number from service, address of the store in question, and all other important details of your visit.

We look forward to your email, and thank you for choosing Firestone. ^Nicholas

Elizabeth S Xnh
map-marker Chicago, Illinois

All the work that I was charge for wasn’t completed

I spoke with your service advisor Brendan and in Annapolis at 603 N. Keystone Ave.

46220. All of the work that I agreed to him to do wasnt perform. He gave me asked me to bill the theI spoke with your service advisor Brendan and in Annapolis at 603 N. Keystone Ave.

46220. All of the work that I agreed to him to do wasnt the form he gave me asked me to bill the bill that he gave me all of the work wasnt put on the bill, and the bill was higher than what he said it was gonna be he was very rude, want to know want to know that I have a problem with him or something and he hung the phone up so Id like to know what can be done bad about this and if you could, do you have my phone number Ill give it to you again 317-931-****.

If you could give me a call so we can try to work this out before I had to take out the action. Thank you.

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1 comment
Bridgestone

Hello Elizabeth, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the complete details of your experience, store's full address, and your contact information?

You are a valued Firestone customer, and we look forward to working with you. ^Jason

Patricia G Ylg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Miami, Florida

Refund

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Firestone Complete Auto Care - Refund
Firestone Complete Auto Care - Refund - Image 2
Original review Mar 28, 2023

They quoted me a price to diagnose and fix my car. I paid the price and when I went to pick the car it was not fixed.

I paid 908.00. Then they said that it was out of gas. They refused to put gas in it so I ended up having my son bring gas. It still did not start.

Then they said come back tomorrow when the mechanic is there. They said if they could not fix it they would give my money back. I went there and the mechanic was off. They told me to co0me back the next day and I did.

They now said it is a problem with the key but that was not in the original diagnosis so I told them i want my money back. They refuse to give me my money back after they said they would if it did not run. And said I now had to pay and additional 450.00. I said no.

You hooked it to the machine, I have the codes that says what is wrong and now you are saying something else after I paid you.

They are holding my car and refuse to give me a refund

I am contacting the local news stations consumer investigations and the major networks

They also discriminated against me by taking care of a white male that arrived after me. I have it on camera and witnesses

View full review
Loss:
$908
Cons:
  • Management unprofessional rude discrimination

Preferred solution: Full refund

User's recommendation: stay away from this place!!! They have horrible reviews. I wish I checked first!!!!

1 comment
Bridgestone

Hello Patricia, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, your contact information, and any applicable invoice numbers?

We value you as a Firestone customer, and we hope to receive your email soon. ^Jason

Baruti A

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Verified Reviewer
| map-marker Fairfield, California

Repair work on my 2003 Nissan Maxima( front spindle and bearings job)

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Firestone Complete Auto Care - Repair work on my 2003 Nissan Maxima( front spindle and bearings job)

This email is to bring awareness of bad customer service as well as parts and mechanical failure issues. I bring my 2003 Nissan Maxima SE into the Travis Boulevard store in Fairfield California.

After inspection I was told that my car needed new bearings for the front end. I was told that Firestone can buy the parts and do the labor I said okay proceed with the repair. After receiving my car back maybe five or six days later I drove my car back and forth to work as I normally do. 18,000 miles later the parts I bought from Firestone failed.

For parts to be brand new this shouldn't have happened regardless of a 12,000 Mi warranty. To add tragedy to injury I paid over $1,200 for this service just to turn around and have to do it again 18,000 miles later would you call this good customer service, I don't think so. After buying new parts from another source I took my car to Fairfield of Nissan for them to do a total inspection. I was given a phone call by their Tech and he bought to my awareness that Firestone had Place three zip ties where my ABS sensor bolt is supposed to be.

That is unacceptable so I am writing this letter in great concern because that poor craftsmanship quality could have cost me my life while driving on the road. So I asked Firestone in this email how do we come to a resolution because I'm out of another $1,300 bucks between part and labor for parts that failed because Firestone doesn't Supply good quality Parts as they advertise.

I expect some type of refund because this was a dangerous situation as well as a show of poor craftsmanship on your company's behalf. You have my name and my address along in this email I expect you to reach out because I need answers.

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1 comment
Bridgestone

Hello Baruti, our goal is to provide excellent service to each of our customers, and we apologize for any inconvenience you may have encountered. We'd like to learn more about your experience with our Fairfield store, so that it can be addressed.

Please email us at socialcare@bfrc.com with the complete details, store's full address, your contact information, and any related invoice numbers.

We value your business with Firestone, and look forward to hearing from you. ^Jason

Christopher H Tuc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer
| map-marker Carrollton, Texas

Worst service ever

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Firestone Complete Auto Care - Worst service ever
Firestone Complete Auto Care - Worst service ever - Image 2
Firestone Complete Auto Care - Worst service ever - Image 3
Updated by user Nov 19, 2022

Firestone has not reached out to resolve my issue yet. Very sad. Shows how much they care about customer appreciation.

Original review Oct 20, 2022
So I had a tire delivered to josey and beltline store 1005 S Josey Ln, Carrollton, TX 75006. I called the beginning of the week to say Ill be in Thursday October 20 to have my tire installed on my rim.

The guy goes and checks to make sure the tire was delivered and told me I was all set. I get there on the 20th at 8am. First one in and Tony says it will be a few hours before I can even get to you. I have to leave my only car I have to drive all day for a simple tire installation.

He said the only worker he has was backed up and has 3 cars to finish from yesterday before he can even to get to my tire.
An older woman walks in and says why she is there about her tire as well. He tells her have a sit and Ill get you in here shortly. Very nice to her and everything. So what bc Im not a regular customer Im to be treated differently and have to wait several hours to have my tire out on but this woman you will help immediately.

So what bc my tire was delivered from another party and I didnt buy it directly from Firestone Im not an important customer to yall. A water pump replacement, brake job and another timely job that was said is in front of me but not this woman who walked in. So now we discriminate against certain people now. So I asked for my tire and said Ill pay for my service elsewhere and wont ever come back to a Firestone or recommend to anyone I know in the car community.

Discount tire got me in right away and done within 45 mins. Also talked to me about more tires that would have better grip for my car. Which I spent another $800 on those. I always have the worst experience at Firestone.

I hope they get better management at this location and better customer service skills as well. Bc I talked down too like I was nothing an not important at all. He hated that I bought my tire from another company that he had to install and gave me a hard time about who needs to pay. I said the company will pay for installation of my tire.

He said well thats between you and that company I was like wow. How can they pay your company if you dont call them for payment. He didnt care at all.

So I wont ever go back. I really needed my tire replaced bc I didnt want a blowout and be stranded somewhere bc of Firestone not caring about my safety or being a customer.
View full review
Loss:
$48
Cons:
  • Wait time
  • Discrimination
  • Disrespectful unreliable unprofessional

Preferred solution: For the amount of disrespect he shouldn’t be a manager “Joey”. And the installation fee I had to pay for which was covered by the company I bought my tire from.

User's recommendation: Don’t go to this Firestone

1 comment
Bridgestone

Hello Christopher, We appreciate you for taking the time to share this with us. We are very sorry to hear about this unsatisfactory experience with your recent tire installation appointment, and apologize for the poor customer service that you've received from our teammate.

Our goal is to provide excellent service to each of our customers, and would like to have our management team to address this issue. Please feel welcome to email us at SocialCare@bfrc.com for continued support. We look forward to hearing back from you, and addressing your concerns.

Thank you for being a valued Firestone customer. ^Sarah

Fredrika M Vsh

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Verified Reviewer
| map-marker Montgomery, Alabama

Montgomery, Alabama Atlanta Hwy pathetic service

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hello, Bought tires in California which are still under warranty. Tire went flat and steering wheel shaking. Took in in to Atlanta Hwy location in Montgomery, Alabama & they did not fix anything. Steering wheel still shaking and tire not fixed. I was there over 3.5 hours. They put a woman back on thd street in a dangerous SUV. Contact me.
View full review
Pros:
  • In california it was great
Cons:
  • Montgomery atlanta highway was terrible

Preferred solution: my tires fixed and steering wheel stable. a safe car to drive.

User's recommendation: Omg it was a nightmare

1 comment
Bridgestone

Hello Fredrika, we're sorry to hear of any inconvenience, and if you would like assistance with addressing your concerns, we'd be happy to assist. Would you please email us at socialcare@***.com with the details of your experience, store's full address, and your contact information?

We value you as a Firestone customer, and we hope to receive your email soon. ^Jason

Aaron G Hks

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Verified Reviewer
| map-marker Panorama City, California

Complaint

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Took my car to have the ac repaired and they charged me $360 to have it fixed and it after a day it broke down I took it to another mechanic shop and he told me that they dint repair my ac unit the ac filter was not changed
View full review

User's recommendation: Horrible service

1 comment
Bridgestone

Hello Aaron, this doesn't sound like our usual service, and we're sorry to hear that this was your experience with our Panorama City store. If you'd like to discuss your concerns further, please email us at socialcare@***.com with the complete details, store's full address, your contact information, and the invoice number.

We value your business with Firestone and hope to hear from you soon. ^Jason

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