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I visited this store yesterday 7/17/10. The service advisor was Javier. My name is Stephen Tibbetts. I am both a senior and Veteran. I was charged for front brakes …$156.99 and Rotors...$271.78 which was NEVER discussed with me nor did I give permission to be replace....
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2 comments
Anonymous
#1735338

u r not alone......victim here too.....total was $808 after it was all said and done......after they ASSURED me it would get fixed......never did....i want my money back!

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Review
#1592205 Review #1592205 is a subjective opinion of poster.
Service
Brakes Plus Manager
Reason of review
Poor customer service
Loss
$43
Preferred solution
Price reduction
2.3
Details
Really disappointed with the service lately. Had my car in for service and labor costs me twice as much as the parts. Was told one price, at pickup was told another. I did pay price I was quoted after complaining about it. Was told I would have car by 5 didn't get it...
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2 comments
Anonymous
#1735343

This must be the policy of Firestone.....take their money, snafu their car, and repeat! Across the country too.

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Review
#1586763 Review #1586763 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Repair
Reason of review
Pricing issue
Preferred solution
Price reduction
Tags
  • Labor Outrageous

Firestone Complete Auto Care in Germantown, Maryland - Satisfaction

4.2
Details
Office Manager will and his staff did a wonderful job on my 2018 Chevy Impala customer service was excellent.
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Review
#1584597 Review #1584597 is a subjective opinion of poster.
1.0
Details
Went to firestone for a scheduled oil change and they said my brake fluid was contaminated. I didn't want to have it changed at that time. What they never told me was that when they checked it the fluid was below minimum. I didn't know it until the warning light came...
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3 comments
Anonymous
#1735344

I hope the FTC are seeing all these bad instances of bad business by Firestone!.

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Review
#1584465 Review #1584465 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Oil Change
Cons
  • Long waiting
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Warranty And Customer Service
  • Firestone Review
3.0
Details
My mother and myself have used firestone over the last 20 years. Myself a few sets of new tires and pretty much the same with her except a few Oil changes. While the customer care and service tend to be a decent quality there is some laziness going on in the shop. I...
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1 comment
BSRO Social
#1712835

Hello, we appreciate your loyalty to our company! However, we are sorry to hear about the service that your mother received.

We'd like to look into this for you. Will you please send us an email at socialcare@bfrc.com with your contact information, the store's address, and any further details that you'd like to provide?

Thanks, and we hope to speak with you soon! ^Katrina

Review
#1579038 Review #1579038 is a subjective opinion of poster.
1.0
Details
I took my car to firestone on airport rd Sunday for a front end alignment. I told them I had some work done on the drivers side that's why I needed it done. They called me to tell me my wheel was loose and I needed a new hub on the driver's side and I told them I had a...
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2 comments
Anonymous
#1735346

DEFINITELY NOT a female friendly business! Firestone is a bad business.

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Review
#1574590 Review #1574590 is a subjective opinion of poster.
Cons
  • Being lied too
Tags
  • FIRESTONE CROOKS
  • FIRESTONE BAD
1.0
Details
Firestone Complete Auto Care - Being taken advantage of
We were 149 miles away from home when our coolant light came on, on our Volkswagen. We attempted to pour coolant into the coolant reservoir and immediately realized we had a coolant leak. It was a Sunday and Firestone was the only other place opened other than Sears....
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2 comments
Anonymous
#1708772

That post reads longer than the U.S. Tax Code.

Moses nailed it in ten sentences. I can't possibly read that novel length sob story ; sorry.

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Review
#1570238 Review #1570238 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Repair
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Worst Service Firestone
I'm glad that sharing my experience could be of great help.
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1 comment
BSRO Social
#1707862

Hello, thank you for sharing your feedback. If you would like to discuss any questions or concerns, we will be happy to help.

Please, send us an email to, socialcare@bfrc.com, with full details, your phone number, and your invoice number or the store's full address. Thank you for choosing Firestone.^Kristyn

Review
#1568058 Review #1568058 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
Went to these guys after three shops were booked. I drove up a curb straight on. Luckily, it didn’t throw my steering off. They aligned my Pathfinder and checked for damage. I got lucky. Got the four wheel alignment a 97.00. Got up the road and noticed, they didn’t...
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1 comment
BSRO Social
#1701968

We are truly sorry to hear that you had a negative experience while visiting our Gilbert store. We would like to hear more details concerning this alignment service.

Please, email us at, socialcare@bfrc.com, with a description of your visit, your contact information, and the invoice number or store address. We hope you will give Firestone a chance to rectify this issue.^Kristyn

Review
#1558833 Review #1558833 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Wheel Alignment
Reason of review
Bad quality
2.6
Details
I had gone to Firestone Autocare for several needs, and I was, at the time, very happy with the service I recieved. I had my ball joint and wheel bearing replaced on my driver front side. These were replaced within approximately 2 months of each other. I decided to...
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1 comment
BSRO Social
#1700226

This is not the service we strive for and we would like to have a chance to do better. Please, email us at, socialcare@bfrc.com, with the details you have provided here, your phone number, and the invoice number or store address. We value your feedback and hope to keep you as a Firestone customer.^Kristyn

Review
#1555877 Review #1555877 is a subjective opinion of poster.
Service
Firestone Complete Auto Care Car Part Replacement