Latest review first
On August 6 my wife called the store in Langhorne Pa to make an appointment to get 4 new tires and an oil change. The appointment was set for 10am on 8/11. I called at 4 and was told my car was not done. I called again at 5 and got no answer. At 5:45 I was sitting in...Read more
I went in for a couple of tires, while they were doing that .. Some how battery went bad ( had not had bat problem) They sold me a Battery .. Then had a check engine light on ( had car.6 yr never had the light on) they wanted to charge me to find out problem I refused...Read more
Firestone Complete Auto Care - I don't have the part yet!!!
Couldn't finish my previous comment, After 4 weeks I don't have the replacement part yet. Do you really think that is a good customer service or a good management???
That location got the worst management ever, I am not gonna blame the tech who broke my wheel cover, accidents happen, we are human and we make mistakes, but been waiting for 4 weeks to get that part back from GMC, wasting my time, ordering the wrong size part,...Read more
Dodge put Firestone Firehawk GT tires on my Charger when I leased it, and I got 19k miles out of them. They are rated 470, and if I would have bought them (instead of Dodge) they would have come with a 50,000 mile warranty. Both Dodge and Bridgestone are to blame in...Read more
Brought my vehicle in 1 hour early for an appointment to mount and balance 4 tires. Company waited until 20 minutes before closing time to tell me I had to pick up my car because they couldn't get to it in time. They apologized and offered me half off my install cost....Read more
I purchased 4 new tires with a 40,000 mile warranty and 2 of the tires wore out at 10,000 miles ie 5-6 inches of tread already showing I went back into the location who installed them and was informed that my warranty would not be honored due to my model of automobile...Read more
I purchased my third set of Firestone tires less than a year ago (10,000 miles) and already have 2 tires with 5-6 inches of tread showing through The tires came with a 40,000 warranty which Firestone now refuses to honor The store Manager informed me it only covered...Read more
I purchased a tire from there and I was explained the perks of purchasing warranty and road hazard. The day the tire gave out on me, I was told that I couldn't just take in the tire, I had to take the whole car. Then I was told the warranty only offered an allowance...Read more
I didn't like
- Different information by location
- Rude employee
- Wait time
Came for oil change and they gave me a suggestion for 500$ changes, I denied those changes and now car is having *** lot of vibrations. I don’t know what these guys have done to my car. BAD BAD and BAD serviceRead more
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