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On August 6 my wife called the store in Langhorne Pa to make an appointment to get 4 new tires and an oil change. The appointment was set for 10am on 8/11. I called at 4 and was told my car was not done. I called again at 5 and got no answer. At 5:45 I was sitting in...
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BSRO Social
BSRO Social

Hello, thank you for bringing this to our attention. We know your time is valuable and we're sorry to hear this happened. Please email us at socialcare@bfrc.com with the compl...

1.0
#1327328
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I went in for a couple of tires, while they were doing that .. Some how battery went bad ( had not had bat problem) They sold me a Battery .. Then had a check engine light on ( had car.6 yr never had the light on) they wanted to charge me to find out problem I refused...
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BSRO Social
BSRO Social

We are truly sorry to hear of this battery issue. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com, with full details, your con...

h.kitchener
h.kitchener

Actually, Walmart doesn't "honor their stuff." Peruse thru this site for Walmart complaints.

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Firestone Complete Auto Care - I don't have the part yet!!!

Couldn't finish my previous comment, After 4 weeks I don't have the replacement part yet. Do you really think that is a good customer service or a good management???
#1322410
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That location got the worst management ever, I am not gonna blame the tech who broke my wheel cover, accidents happen, we are human and we make mistakes, but been waiting for 4 weeks to get that part back from GMC, wasting my time, ordering the wrong size part,...
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BSRO Social
BSRO Social

We are truly sorry to hear of the poor customer service you have received. If you would like to discuss this with us, please, feel free to email us at, socialcare@bfrc.com. Pl...

2.9
#1322384
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Dodge put Firestone Firehawk GT tires on my Charger when I leased it, and I got 19k miles out of them. They are rated 470, and if I would have bought them (instead of Dodge) they would have come with a 50,000 mile warranty. Both Dodge and Bridgestone are to blame in...
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BSRO Social
BSRO Social

Hello, We are truly sorry to hear of this tire issue. We would be happy to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details and your contact i...

1.0
#1320177
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Brought my vehicle in 1 hour early for an appointment to mount and balance 4 tires. Company waited until 20 minutes before closing time to tell me I had to pick up my car because they couldn't get to it in time. They apologized and offered me half off my install cost....
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BSRO Social
BSRO Social

Hello,We definitely understand your frustration and would like to apologize for the poor customer service you have received. We would be happy to look into this on your behalf...

1.0
#1308293
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I purchased 4 new tires with a 40,000 mile warranty and 2 of the tires wore out at 10,000 miles ie 5-6 inches of tread already showing I went back into the location who installed them and was informed that my warranty would not be honored due to my model of automobile...
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TepidEdibleFrog
TepidEdibleFrog

Spot on! Terrible company, with low quality tires.

BSRO Social
BSRO Social

We are truly sorry to hear of this issue concerning a recent visit to one of our stores. If you would like to discuss this with us, please, feel free to email us at, socialcar...

1.0
#1308116
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I purchased my third set of Firestone tires less than a year ago (10,000 miles) and already have 2 tires with 5-6 inches of tread showing through The tires came with a 40,000 warranty which Firestone now refuses to honor The store Manager informed me it only covered...
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BSRO Social
BSRO Social

Hello,We are truly sorry to hear about this warranty issue and the poor customer service you have received. If you would like to discuss this with us further, please, feel fre...

1.0
#1306897
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I purchased a tire from there and I was explained the perks of purchasing warranty and road hazard. The day the tire gave out on me, I was told that I couldn't just take in the tire, I had to take the whole car. Then I was told the warranty only offered an allowance...
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BSRO Social
BSRO Social

Hello,We definitely understand how frustrating this has been and would like to offer our assistance. Please, email us at, socialcare@bfrc.com, with full details, your contact ...

1.1
I didn't like
  • Different information by location
  • Rude employee
  • Wait time
#1306527
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Came for oil change and they gave me a suggestion for 500$ changes, I denied those changes and now car is having *** lot of vibrations. I don’t know what these guys have done to my car. BAD BAD and BAD service
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BSRO Social
BSRO Social

Hello, thank you for bringing your service concerns to our attention. We're sorry to hear this and we'd like to help. Please email us at socialcare@bfrc.com with the complete ...

1.0
#1303686
Reply to reviews