Lady Lake, Florida
2 comments
Not resolved

I brought my car to Firestone for maintenance in preparation for a long trip. Firestone does the requested general maintenance and notes a few needed repairs. One of the repairs is the front right CV axle. I pay, and my car breaks down on the highway in a very dangerous section endangering myself and my girlfriend. This happened less than 100 miles after I left Firestone.

Related: Firestone Complete Auto Care - Alternator Turned Into A Major Deal!

My car then gets towed to a local mechanic. The new auto repair shop owner states that my front right CV axle was improperly installed and now I need a new transmission on top of that. Estimated cost of repairs exceeds $3000. They advise me to contact Firestone to file a claim as they improperly installed the front right CV axle. The claim is filed at 9:30AM EDT 6/29/12. Firestone mentioned to me that it would take 24-48 hours for a claims inspector to come out to my vehicle. It is now 11:30AM EDT 7/6/12 and Firestone's Claims department is not even answering my calls.

I've asked the new auto repair shop to halt work so the claims inspector can see the damage they caused first hand. I don't know how much longer I can wait. The "long trip" I stated before was me moving from Florida to New Jersey and my car broke down during that move. I am inconveniencing friends of the family for a place to stay as I no longer have a residence in Florida. I also have a temporary arrangement at my place of work to allow me to work remotely as I'm now based out of the NJ office and have no way of getting up there (on top of leaving my car in Florida). This is not permanent and this whole situation may cost me my job or at the very least upset my manager.

Let this serve as a warning that if Firestone improperly installs something on your car, their claims process is horrible and the folks at their customer affairs department and claims department have no empathy or compassion for someone stuck a horrible situation; all I've asked for is for them to expedite my claim given my horrendous situation and they have done the complete opposite.

Review about: Cv Axle.

Review #329728 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Firestone Complete Auto Care?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Original Poster
#517595

Firestone paid for the repairs. They made me fight for it and wasted a lot of my time but in the end they did what was right.

BSRO Social
#517586

I am from the corporate office of Firestone Complete Auto Care and would like to help.

Can you send me an email at social@bfrc.com so I can get some information from you as well as your contact information? Please be sure to provide the address of the store too.

Thanks,

Steve

You May Also Like

Mavis Discount Tire - Botched Alignment Mavis Discount Tire "I bought 2 new tires elsewhere because the last time I bought tires there they put the wrong size on. Mavis did an alignment on the vehicle & 5 weeks..." Read more Firestone Complete Auto Care - Routine oil change = $4000 in brake repairs due Firestone Complete Auto Care "On a routine service visit Firestone technician put water in my brake fluid reservoir. Within weeks my entire brake system was destroyed, the tubes, lines, master cylinder, whole shabang. They..." Read more I Am Not Satisfied With AC Dude! Ac Dude "I hired another contractor to fix my tenant's air conditioner out in Azusa, California and when he fixed it, he did Not Fix It Properly and caused additional damage in..." Read more Firestone Complete Auto Care - Damaged Rim when  mounting tire and balancing tires. Firestone Complete Auto Care "Invoice 148784, store #009237 On 07/24/2016 had my 2 rims (mount+balance) done, at approximately 1524 hours while picking up noticed a big scratch on my wheel which was not there before..." Read more Gearbest - The best service Gearbest "The photo is from the most recent purchase, but I have already made more than 30 orders with many products. All products are quality, and even if you have a..." Read more Lifetouch Photography - Wrong clothes! Lifetouch Photography "I sent my little girl to school oin certain clothes to have her picture taken. Being cold that day she wore her jacket. When it came time to take her..." Read more Alattehotte - They have my $2000 machine don't take calls Alattehotte "i sent in my exprelia Evo to them for repair it was under warranty on 3/1/17 have not seen it since. they do not return calls and i have no..." Read more Rosy Hair - Don't buy ! Rosy Hair "The hair is not worth buying it's a rip off had it in my hair for a DAY an it looks like I had it for a year worst ever..." Read more