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I want to Firestone on Lenox Road in Atlanta Georgia for 2 tires and oil change and rotation I declined a new battery not having the money what they didn't tell me was leaving without a new battery would put me at risk for my car overheating which it inevitably did I...
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BSRO Social
BSRO Social

Hello. We are sorry to hear of the trouble with the customer service that you experienced at our Atlanta Firestone Complete Auto Care location. We would like to take a look in...

#1146443
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On 11/25/17 I visited the Firestone Complete Auto Care on Wabash Ave in Terre Haute, IN. I had tires delivered there from Tire rack to have installed on my Toyota Corolla. I also purchased the lifetime alignment package. It seem to take a long while to have the tires...
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BSRO Social
BSRO Social

Hello. We are sorry to hear to the frustrating experience that you had at our Terre Haute Firestone Complete Auto Care location. We would like to look in to this situation and...

h.kitchener
h.kitchener

You are showing your biases. What makes you think they only take advantage of "women?" Whenever you(or anyone)goes to one of these places the odds are they will try to take ad...

I didn't like
  • Long wait
  • Poor service and excessive charge
  • Not caring about the customers
#1146278
Reply to reviews
They always try to sell services that you do not need bunch of thief. I never go back. I am done with them. {{Redacted}}
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BSRO Social
BSRO Social

We are sorry to hear that you are not satisfied with your recent visit for services and we want to assist. Please email us at socialcare@bfrc.com with full details, your invoi...

#1142667
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Firestone Complete Auto Care - Bad tires

Firestone Complete Auto Care
#1120598
I'm Wayne Clothier @ 518-926-9147. On instagram Firestone asked me to contact this site. In the late 90's when all the people were getting killed because of the Firestone tires I had them on my vehicle. They had bubbles all around the tires where the tread meets the sidewall I contacted Firestone they would do nothing. Thanks.
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Firestone Complete Auto Care - Brake job scam

Firestone Complete Auto Care
#1108550
Estimated $1100 for front brakes. Needed one caliper they charge $517 for. I can get pads, rotors and caliper from Oreillys for $150. I challenged them on pricing and they had no answer. Needless to say I told them to back me out and I'd go anywhere else.
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Firestone Complete Auto Care - No customer service

Firestone Complete Auto Care
#1078663
1.0
Details
Wife took our car in for oil change. Left with a leaking oil pan and a motor fan running continuously. Have called and called customer service and left messages with at least 2 people and havent heard from anyone in 10 days! Never go to firestone in carlisle pa.
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Service Scheduling

Firestone Complete Auto Care Customer Care Review

Firestone Complete Auto Care
#1037837
1.0
Details
Appointment made for 1:00p.m. car went back to be serviced at 1:45p.m. why make an appointment? Service is no good. False advertisement.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Dropped off my truck for a fdont end alignment wasnt even 10min later they called back and said my lower ball joint on the right side was bad. Me: it cant be bad i just put a brand new one on there then they grt smart and say well im just telling you, and wouldnt do my...
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BSRO Social
BSRO Social

Hello,Thank you for bringing your concerns with your recent service experience and the repair recommendations you received to our attention. We would like to discuss your expe...

1.0
#1142345
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Bought destination tires 12_06_16..now 11_28_17. Less than 14000 miles on them. Were wearing correctly..still very good tread. Bout four weeks ago. Front right started cupping on unside tread. They claim alinement is off. Yet. No pulling. Rgt nor left. Steering wheel...
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BSRO Social
BSRO Social

We appreciate you taking the time to share your feedback and bring these tread wear concerns to our attention. We understand your frustrations and would like the opportunity t...

Product
#1139398
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Spend the whole day at firstone back in july because needed a rack an pinion , 4 month later went bad, defected part is what they said had to order it again dropped truck off @ 9am monday 11 hours & 30 mins my truck still aint ready, very inconvient, worst part of is...
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BSRO Social
BSRO Social

We appreciate you taking the time to share your feedback and bring this experience to our attention. We're very sorry to hear of these concerns regarding your recent visit and...

1.2
#1138132
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Called and made an appointment, just a set of tires. Change them. Almost 3 hours later I finally leave. Also got scammed into an alignment... I found out later the alignment was hardly off and didn't have to be done that day.. They scare you into charges that you might...
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BSRO Social
BSRO Social

Hello, I apologize that you had a negative experience during your recent visit to Firestone Complete Auto Care. I would like to get your concerns escalated to our management t...

h.kitchener
h.kitchener

A piece of advice. Most car dealerships sell tires and balance them and align them. Their prices are usually in line with places like Firestone, etc. The key is that the deale...

#1137272
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After two days of waiting for 1600 dollars worth of work to be done on my car(cherry st. location,ft.worth,tx.)my engine light is still blinking and my car runs rough.I am not happy and will let everyone I know not to go to Firestone service centers.EVER.I usually go...
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BSRO Social
BSRO Social

Hello, I apologize for the frustration you are experiencing since your recent visit to our Ft. Worth location. I would like to hear more about your visit and get your concerns...

Anonymous
William

I'm sure you're very unhappy ; I would be too.You didn't tell us the age or mileage of the car or the nature of the services.To swear never to return is premature.First, they ...

1.8
#1136624
Reply to reviews
I brought my 2011 Jeep in for Transmission, Radiator Coolant and Transfer Case fluid changes. When put on the lift, the Service Technician observed a transmission coolant line leaking and advised the transmission fluid could not be changed. After making that...
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BSRO Social
BSRO Social

Hello, we are sorry to hear of your trouble that you had with your Jeep's transmission and the service that you received for it. We aim to provide the best customer service po...

3.3
I didn't like
  • Customer service stinks
#1135732
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Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
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I started going to my Firestone in Taylors, SC over 10 years ago. During that time I had great service and very fair prices. I actually try to maintain our cars properly; preventative maintenance saves lots of money in the long run. One of the things that really...
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BSRO Social
BSRO Social

Hello, I am so happy to hear that our staff at this location are providing you with exceptional customer service! Our goal is for every customer to walk through our doors with...

4.8
I liked
  • Friendly service done right the first time
  • Prompt
#1134394
Reply to reviews