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1.7 Based on 118 reviews
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  • Customers like
    • Outstanding 2
    • That the front person attempted to help 2
    • Usually mechanics do good work 2
  • Customers don't like
    • Poor service and excessive charge 10
    • Long wait 6
    • Suggesting unnecessary repairs 6

FIRESTONE *** MY LEXUS LS 400 1997. DIDNT GIVE ME AN ESTIMATE OR HAD A COPY OF WORK ORDER .AND JUST STARTED WORKIN ON MY CAR. ITS STILL THERE IN THE SHOP SINCE OCT 21,2016. DIDNT GIVE ME A LOANER CAR . AND DIDNT WANNA TELL ME WHAT THEY DID WITH MY CAR . I DROVE IT THERE IN A RUNNING CONDITION . AND NOW THEY ARE TELLING ME TO FIND A SHOP AND THEY WILL PAY FOR EVERYTHING. WHICH SOUNDS VERY FISHY. FIRST I WANNA KNOW WHAT THEY DID TO MY CAR BEFORE I... Read more

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I first took my vehicle in because it was overheating. I was told I had a cracked heater hose, $600 later I was on my way. Less than 14 days after the first visit my vehicle is overheating again. I take my vehicle back to Firestone and this time I have a leaking radiator, $800 later I leave the shop. About another 14 days go by and my vehicle is overheating again. Apparently there still is a problem that was not correctly identified and repaired... Read more

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Firestone "Fixed Right Service Guarantee" is a joke at the store #330295 in Goodyear Arizona. The first time I took my vehicle in for repair I was told I had cracked heater hose and a faulty thermostat, $600 later I was on my way. A few days later my engine is overheating and leaking again so I take it back in and this time I have a leaking radiator and this time my repair bill close to $900. After two visits in less than 14 days I've paid $1500... Read more

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Firestone is extremely ridulous in pricing, but if you're 60 and can't crawl around to do the work youself, whats one to do? My only auto credit card is of a firestone and living on a fixed income. Better to pay $19.00 a month for three years for brake jobs front and back. Just hope I dont need another repair anytime soon. Beggars cant be choosers, thats how I feel about Firestone. They should be ahamed of themselves. Read more

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Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.

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My car needed both front and rear brakes both pads and rotors. I got an estimate from Firestone the total was $1316.00. The manager said to get back to him when I had the chance to think about it. I then took it over to CarX which gave me an estimate of $560. for the same work. Needless to say I had them do the work. What was Firestone trying to do? How could it have costed more than double for exactly the same parts and the same labor. I... Read more

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Firestone people front desk they are big.layers they are very route and un.pleasant i will take this issu for.media.channel 7.they.are talk.loke.animal on.seramonte center Read more

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Be advised the Firestone auto care shop in Vacaville Ca is trying to sell customers work on vehicles that doesn't need to be done GET a second opinion before having work done the sold me brakes and rotors on my 2012 Honda that squealed shortly after they were put on and didn't balance the new tires correctly three times had them balanced elsewhere and had Honda dealer check brakes and rotors they found nothing wrong with OEM rotors like I am... Read more

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When they changed my oil in June 2016, they left it 3 quarts low and caused the engine to burn up. Now they have refused to replace the motor. I have all my documentation from them, every receipt, every quote from the date I purchased the car (brand new) and they worked on it. I have documentation from KIA of their negligence and I have contacted the BBB and I know have an atty involved along with the ATTY Generals Office and my insurance... Read more

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I took my care in to have alternator looked at (second 1 in less than 3 years) And to get radiator replaced. Quote after first quote was outrageous. 751.00 Was told altrernator was fine that i needed new battery. Alternator making winding sound wich I told doug but he said it is fine? Radiator seems loose also tried to charge me for flush? Its a new radiator. You would think fluid is included. Anyhow alrernator is bad. Sent email contacting bbb... Read more

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