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1.7 Based on 107 reviews
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  • Customers like
    • Outstanding 2
    • That the front person attempted to help 2
    • Usually mechanics do good work 2
  • Customers don't like
    • Poor service and excessive charge 10
    • Long wait 6
    • Suggesting unnecessary repairs 6
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About a year ago my wife bought new tires, warranty and lifetime alignment. She was told she does not need an appointment for work they had previously serviced. I drove her car last Wednesday and noticed a vibration and pulling to the left. I showed up at the service center and they got me right in. Turns out one of the tires was not round and they needed to order a new tire. I showed up Saturday morning shortly after they opened at 7:00 to... Read more

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Beware of this Firestone service center in Iowa city.My daughters jeep wrangler blew out a rear brake wheel cylinder. I told her to take it to the closest service center which was Firestone On Burlington Street. They tell her that she needs to complete brake job and the cost is $830.The service manager was a fast talker and spoke all car part jargon which my daughter had no clue what he was talking about. She told the service guy that he will... Read more

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Very disappointed. Left my car overnight because I had a 7am first appt. Called a little after 8 that morning was told my vehicle hadn't even been looked at yet. Whats the point of giving appt if they dont follow them. Irritated to say the least. Have another appointment that I'm going have to cancel or find a ride to. Management is always changing here. It use to be an okay place when I first started coming here. Now the wait times is... Read more

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The Firestone at 31 West City Ave. Bala Cynwyd pa. 19004 is a big rip-off, I went in for a diagnostic check on my car and they came up with a price of $623.00. I asked Ray the manager to show me what determined the code for them to charge me that much (show me how you did it ) and they never showed me. They tell you it is one thing and after you come out of there it is a totally different thing. They use tactics that are not honest to determine... Read more

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Due to the fact ive had to pay, out of pocket , the dealership for an issue that should have been handled by firestone I have contacted the BBB hope to have this issue resolved soon Read more

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I was advised by an FS employee , it would be $78 for a tune up but they were really busy and I may not “ get in “ today but if I wanted to leave the car they would try. Therefore I made arrangements to drop off my vehicle with the expectation of a return no later than the next evening. Well it was only about 5 hours later I’m called to say my vehicle is ready, but the check engine light won’t go off and that they will have to put it on the... Read more

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SO last Friday 8/2/16 I had Firestone put on 2 new tires on my car. I had them rotate the 2 new tires and put them on the front of my car. After they got done I took it home and happened to see indents on the only 2 rims on the new tires from where whatever machine they hook up to take the rim off or spin the rims, I noticed damage on my rims. So the next morning, 8/3/16 I went back and talked to the manager. He and to auto techs (Including the... Read more

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Firestone Complete Auto Care - Firestone Belts
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On April 3rd 2015, I had all three of my belts replaced on my 1996 Izusu Rodeo hoping to get rid of the morning squeal I had when starting up. That did not fix the problem. Went back on April 24th and had the alternator and another new alternator belt replaced. The first belt cost me $31.50. The second alternator belt cost $10.50 in the same month! That sounds funny to me. After paying for all this work, I still had a squeal! Went back and... Read more

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Brutal service. Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college. Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6. Not bad, right? Wrong. Truck just hit the lift. Service manager told me he had other customers to handle. With 5 kids, 8 cars and thousands spent at Firestone, I will let said manager take care of his other customers. Read more

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I went to Firestone at 201 W Rio Grande, Victoria TX 77901 on Friday, August 26, 2016 for a tune up. What happened then will surprise you! You won't believe such a thing still happened in USA. They don't do what I asked them to do, instead they do whatever they like to do. They replace the 4 spark parks for $ 59.96 and the labor for removal and replace the spark plugs is $ 111.- (ONE HUNDRED ELEVEN US DOLLARS). Wow!! Did it need a PhD degree to... Read more

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