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I purchased a new set of tires from Firesone on Shadow Mountain 4640 W. Ann Road North Las Vegas Nv. After taking the truck home my ABS light came on. I took my truck back and had them run a diagnostic test. Found out I needed a new ABS module. Asked the service...
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4.3
I liked
  • Tires
I didn't like
  • Service advisor
#1066194
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On 5/22/2017, I took my Toyota Camry (mileage 72,300) to Firestone in McKinney, TX, for an oil change and to have the wheels balanced. This was done. They also did a curtesy check and I was told I needed a battery, a new bulb for the brake light, power steering hose,...
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Hello, we'd be happy to look into this for you. Please email us at socialcare@bfrc.com with these details and the best contact information that you can be reached at. We value...

1.0
I didn't like
  • No email address listed on web page
  • Apparently never got the diagnosis right
  • Mgr of no help never verified the radiator damaged in any way
#1065605
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On June 6, 2017, I got a flat tire on my car. With no spare in my car, I stopped and put air in the flat tire with my little air compressor that I carry in the car. I was close to the DM air force base in Tucson, so I drove to the Firestone on base, that is where I buy...
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BSRO Social
BSRO Social

Hello, we appreciate you taking the time to bring this to our attention. We'd be happy to get management involved to address this. Please email us at socialcare@bfrc.com with ...

1.0
#1059165
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Firestone Complete Auto Care Customer Care Review

Firestone Complete Auto Care
#1037837
1.0
Appointment made for 1:00p.m. car went back to be serviced at 1:45p.m. why make an appointment? Service is no good. False advertisement.
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Firestone Complete Auto Care Car Diagnostics Review

Firestone Complete Auto Care
#1037386
1.8
Had a 12 o clock appointment for an inspection and they told me it will be an hour and a half. 2 hours later i come back and the car had not even been brought in and their excuse was that the mechanic went to lunch.
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Firestone Complete Auto Care Car Repair Review

Firestone Complete Auto Care
#981720
1.0
Recommended unnecessary repairs totaling $832. Had me so worried I missed two days of work in fear of driving my car. Second opinion says I don't need ANY work that they suggested. Not the first time this has happened but is Definitely The last!
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Firestone Complete Auto Care Car Repair Review

Firestone Complete Auto Care
#952041
1.0
Went to Firestone at 2601 Texas Ave. Bryan, Tx. For a flat repair. I sat for over 2 hours waiting to get tire repaired. I have other things to get done with my day and dont like sitting waiting for a 10 minute repair this long. Techs were on phones instead of working like they are paid for.
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Came in for a oil change and tire rotation, was told that they would get me in as quickly as possible. Waited over an 1.5 hrs and I stood up to talk to the service tech when the manager called me by name and explained that he had two techs out on lunch and would get me...
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5.0
I liked
  • Manager is outstanding and provids great service
#1058771
Reply to reviews
No obe is talking to me to tell me why is taken so much time to fix one tire. It is taken plenty of time to fix just one tire. This place is like a Doctors office. I am very angry with my time. I couldnt go to work today because I got in their workshope by 1: 15pm...
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We know that your time is valuable and we'd like to ensure that this is addressed. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact i...

#1053940
Reply to reviews
TOOK MY DAUGHTERS CAR TO FIRESTONE IN MOKENA,ILLINOIS FOR A BRAKE REPAIR . THEY TRIED TO CHARGE ME 606.00. THINKING THAT WAS VERY HIGH I TOOK THE SAME VEHICLE TO MY REGULAR MECHANIC (THIS HAPPENED OVER THE MEMORIAL DAY HOLIDAY MY REGULAR MECHANIC WAS CLOSED) HE CHARGED...
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BSRO Social
BSRO Social

Hello,We're sorry to hear about your concerns with the recent repair recommendations you received. We would be glad to discuss your concerns further. If you could please email...

1.0
I didn't like
  • Overcharging
#1053799
Reply to reviews
Rented a car thru Enterprise and company that uses you wen in to store magnolia and ball in California. Store front clerk Joe s lack of customer service Told me and hour. Wen I came back was out side talking to a girl not related to store. Came in didn't acknowledge me...
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BSRO Social

Thank you for bringing your concerns with the customer service you experienced to our attention. We would be glad to look into this further for you. If you could please email ...

#1043345
Reply to reviews
I was treated like a piece of *** ! I don't know if it's my race ( part white/Hispanic/Indian) or my clothes (work & Cowboy hat). I waited fir 2 1/2 hours - never even looked at my truck ! All I wanted was tire balancing ! The put several people in front of me !...
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BSRO Social
BSRO Social

We're sorry to hear about the poor experience you recently had at one of our locations. We would like to look into this and discuss your concerns further. If you could please ...

Anonymous
Anonymous

They are horrible and treat all black people like ***. I won't ever shop in kmart again. They have people walking around in the store from lost prevention following people whi...

#1042529
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Bought a set of potenza pole position tires on april 1st. Said they were to be good with not hydroplaning. Started driving home in pouring down rain. Hydroplaned about lost car in a ditch. Called firestone, said i wanted different tires (30 day period to return if you...
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BSRO Social

Your satisfaction is important to us and we take matters like this seriously. We'd like to investigate this. Please feel free to email us at socialcare@bfrc.com with full deta...

1.0
#1039703
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I was on a solo cross country road trip, April 23, 2017 from Arizona to North Dakota. I was having major oil leak issue on my 2015 Honda CRV. The staff and service people at Firestone in Fort Collins were very accommodating and helpful. They got me into the shop within...
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4.2
#1039297
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