filters
state:
Show
city:
Show
product:
Show
October 17 2017 11:00 am my appointment is for 12:00 PM , I an RN, need to go to work at a certain time. Arrived at Firestone Dale road Modesto Ca. Front desk guy, bald, grey facial hair, young. Refused my vehicle because it was an hour too early. Poor customer...
Read more
2.3
#1116325
Reply to reviews
Firestone Complete Auto Care - Wynnwood Firestone State Inspection Scam
1. They choose something, for a fail, they thought the customer would not be able to check while driving or upon parking: a fool-proof scam. It has happened each time with Firestone. apparently, a pattern to scam the $49.95 state Inspection higher. They were right to...
Read more
BSRO Social
BSRO Social

We understand your concerns and we'd be happy to address this. Please feel free to email us at socialcare@bfrc.com with full details and your contact information. We appreciat...

1.5
I didn't like
  • Pattern of scamming customer
#1108782
Reply to reviews
My wife took our 2015 Jeep Cherokee in for new tires. They insisted on checking alignment though there was no reason to do so. My wife approved "correcting" the alignment ($75). When I drove the car later that day the steering wheel was no longer centered and the car...
Read more
BSRO Social
BSRO Social

Thank you for sharing this. We definitely want to ensure that this is addressed appropriately. Please feel free to email the details of your experience to socialcare@bfrc.com....

1.0
#1104046
Reply to reviews

Firestone Complete Auto Care - Brake job scam

Firestone Complete Auto Care
#1108550
Estimated $1100 for front brakes. Needed one caliper they charge $517 for. I can get pads, rotors and caliper from Oreillys for $150. I challenged them on pricing and they had no answer. Needless to say I told them to back me out and I'd go anywhere else.
Comment
Show

Firestone Complete Auto Care - No customer service

Firestone Complete Auto Care
#1078663
1.0
Details
Wife took our car in for oil change. Left with a leaking oil pan and a motor fan running continuously. Have called and called customer service and left messages with at least 2 people and havent heard from anyone in 10 days! Never go to firestone in carlisle pa.
Comment
Show
Service Scheduling

Firestone Complete Auto Care Customer Care Review

Firestone Complete Auto Care
#1037837
1.0
Details
Appointment made for 1:00p.m. car went back to be serviced at 1:45p.m. why make an appointment? Service is no good. False advertisement.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website

Firestone Complete Auto Care Car Diagnostics Review

Firestone Complete Auto Care
#1037386
1.8
Details
Had a 12 o clock appointment for an inspection and they told me it will be an hour and a half. 2 hours later i come back and the car had not even been brought in and their excuse was that the mechanic went to lunch.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
Bought 70K tires 2 years ago. Tires worn out at 31K. Firestone gave me every excuse they could think of not to honor warranty. Seems like they sell tires with warranties they know they will not honor. Any other product that wears out prematurely is covered by...
Read more
BSRO Social
BSRO Social

We would like to look into your warranty concerns. Please email us at socialcare@bfrc.com with you full contact information, related invoice numbers, store location you purcha...

1.0
I didn't like
  • Failure to honor warranty
#1100449
Reply to reviews
When the location was called Fletchers my wife purchase the Four Family Plan Oil Changes for 180 dollars. My wife used the oil change once and now we were told that Firestone will not Honor it. We are out over 130 dollars. We called to Firestones and neither one would...
Read more
BSRO Social
BSRO Social

Hello, we understand your frustration and we'd be happy to address your concerns. Please feel welcome to email us at socialcare@bfrc.com with these details and your contact in...

1.0
#1097715
Reply to reviews
They other day we took her car in for an alignment. While we were waiting on them to complete they informed us that she was missing her brake line mounting clips on the each side. We asked if they could put those on for us and they said they did not have the time and...
Read more
BSRO Social
BSRO Social

Thank you for sharing this feedback, your satisfaction is important to us. We would like to address these concerns. Please feel welcome to email us at socialcare@bfrc.com for ...

1.0
I didn't like
  • Worst customer service ever
#1093013
Reply to reviews
I took my car to that specific shop for repair and a complete check up. But it turned up to be that everything they have told me that was wrong with the car, was a made up story so that they can sell you your own part on your car pretending fixing it but at the end ,...
Read more
Anonymous
P.C

Ok Thanks,I have sent you all the necessaire documents.

BSRO Social
BSRO Social

Thank you for this feedback. We would like to look into this experience. Please email us at socialcare@bfrc.com with the details. Be sure to include your full contact informat...

3.0
I didn't like
  • Service nor certain associates
#1092015
Reply to reviews
Seriously, I HAVE to give this business at least 1 star? Ridiculous. I would give it no stars. Never would I ever come back to this Firestone. The name "complete auto care" is a joke within itself. Dishonest, unprofessional, and horrible customer service! Here is a...
Read more
BSRO Social
BSRO Social

We appreciate this feedback. We strive to deliver excellent service to every customer. We'd like to get management involved to address any concerns that you may have about the...

1.1
#1091144
Reply to reviews
winding sound. Mechanic said tires were cupping. replaced 4 tires, 2 of which were purchased 7 months prior. Then they called and said I needed new shocks and struts. I, being away at the time and no way to overlook paperwork from regular dealer maintenance , I ok'd...
Read more
BSRO Social
BSRO Social

Hello, thank you so much for making us aware of this. We'd be happy to look into this for you. Please feel welcome to email us at socialcare@bfrc.com with these details and yo...

1.0
#1088381
Reply to reviews

Contact Firestone Complete Auto Care

Mailing Address:
CFNA, BK-11/Customer Service
P.O. Box 7988
Chicago, Illinois 60680-9534
United States
Phone:
(888) 664-9020
More
I went in away from home on a business trip, my u joint was failing. They immediately put truck on rack and removed u joints front and rear ,ordered and obtained ujoints. Thats when it all went south, master tech destroyed 1 ujoint putting it in and now they cant...
Read more
BSRO Social
BSRO Social

Hello, thank you for taking the time to share your experience with us. We definitely want to ensure that this is addressed. Please feel welcome to email us at socialcare@bfrc....

1.0
#1085079
Reply to reviews