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2.3

Brutal service. Dropped my sons truck off yesterday for front brakes and an oil change so he could drive back to college.

Called mid-aft today to check on status. Told 5 pm. Not ready at 5. Ready at 6.

Not bad, right? Wrong. Truck just hit the lift.

Service manager told me he had other customers to handle. With 5 kids, 8 cars and thousands spent at Firestone, I will let said manager take care of his other customers.

Reason of review: Poor customer service.

Location: Waunakee, Wisconsin

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Bridgestone

Hello,

Thank you for bringing this to our attention. We understand your time is valuable and we would be happy to look into this further for you.

If you could please email us at SocialCare@bfrc.com with further details, your invoice number (if available), the store's address and the best number you can be reached at it would be greatly appreciated.

We value your feedback and business as a Firestone customer. We look forward to hearing back from you soon.

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