Resolved: Firestone Complete Auto Care - Questionable Price Gouging
Repair performed: removed and replaced blower motor resistor.
Rating: Poor, Questionable Price Gouging
Charged $140.99 for the replacement part, 703**** TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $34.59, the Honda dealership's cost was $64.49. Without a doubt, price gouging. I asked the person that assisted me why it was so expensive and why that part was used. He stated that Firestone had no control over the pricing of parts and that was the correct coding for that part. Old part and packaging from new part weren't left in car.
I contacted corporate office and received a refund of $106.
Reason of review: price gouging.
Monetary Loss: $141.
Firestone Complete Auto Care Cons: Excessive charge for part.
Location: Columbus, Ohio
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Yes same part number found at advanced auto parts and quoted for $175 more at Firestone in Memphis TN
Thank you for sharing