Firestone Complete Auto Care - Firestone Complete Auto Repair, Southtown Plaza, Rochester, NY
Avoid this shop like the plague!!!!
I had a lock cylinder and housing replaced there and was charged $550 for the part alone. I looked online and found one for $112 which is about five times the price they charged me.
The sales rep said that they install manufacturer approved parts only. The part I saw online was an OEM (Original Equipment Manufacturer) made by Genuine Auto Parts. I appealed to the company and they had the Customer Service manager contact me and he insisted that the part cost was legitimate to which I replied that I, honestly don't believe him. I was an easy mark or target.
I had to be towed in so I was stuck. My total bill which included labor and a new tire was $950. That's no typo. They, also, conveniently neglected to give me the 5% Geico discount and they added a $10 insurance charge for the tire which I never agreed to.
They did adjust the bill for those latter "mistakes" but I was ripped off on part.
The only good that came out of it is that I can warn consumers not to do business at this Firestone. I can only imagine what scams they run on little old ladies.
Reason of review: Pricing issue.
Monetary Loss: $438.
Location: Rochester, New York
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Comments
Please avoid publishing any personal information and promotional content
Hello,
Thank you for bringing your concerns with pricing to our attention. We would be happy to discuss your concerns further.
If you could please email us at SocialCare@bfrc.com with further details, invoice number (if available), the store's address, and the best number you can be reached at it would be greatly appreciated.
We value your feedback and business as a Firestone customer. We hope to hear back from you soon.
I answered Firestone that they shouldn't bother contacting me if they will tell me that that the price of the part was fair. I was told that lie already and it would be adding insult to injury.
I still haven't heard back from Firestone. I'm not surprised!