Firestone Complete Auto Care - Firestone All American Tire and Service
I live in NJ.My daughter's car (my car) broke down in Port St.
Lucie, FL back on March 6. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). Cody - store manager was nice enough at the time.
Got a quote and gave a deposit. Signed quote on 3/14/11. It is now May 2 (and we're supposed to get her car back today). Not so sure about that.
They have been rude, won't return my calls-if I do get the manager he just tells me it's going to take as long as it takes. I called Firestone back in March and had a 3 way call with them. Firestone won't help me because they say the store is independent (just sell Firestone Tires). I have tried a few times.
My question is this: Why would Firestone let anyone that they won't stand behind use their name. This is just awful and misleading. I cannot tell you how horrible this has been. The shop manager and employees are rude and they lie My daughter is stuck with no transportation and has been for over 6 weeks.
She isn't old enough to rent a car (she's in college there). I am out to send Firestone a message.
This is my first complaint board.And I'm going to find more places to post this!
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