Firestone Complete Auto Care - Another pissed consumer
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New Reviewerplete auto I bought a battery from the firestone complete auto care center. on westnedge avenue Kalamazoo, mi.
the next day i bought a set of 4 tires from a different firestone complete auto care center also in Kalamazoo, mi. during the install process the did a complimentary vehicle inspection. the guy behind the desk said my battery was reading low. I told him I just bought the battery from the firestone location down the street.
Instead of just taking care of the battery that I bought from a firestone store just like his, he said i should go back to the store where i bought it the next day and have them check it. I went to the store i bought the battery from and all they said was the west main store did not know what they were talking about and your battery is fine. they NEVER looked at the battery or checked it or even left there desk.
A complete wasted trip and time. because they won't do anything about the battery with a 3 year replacement warranty that is only 5 days old and due to the fact I just don't trust either store any more, tomorrow i have an appointment at the Interstate battery store also in Kalamazoo to have the battery replaced at my expense.
Reason of review: Poor customer service.
Monetary Loss: $220.
Firestone Complete Auto Care Cons: Service, Treatment, Did not care, Wont help, Ripped me off.
Location: Kalamazoo, Michigan
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Comments
Please avoid publishing any personal information and promotional content
Hello Bradley,
Thank you for reaching out to us with your concerns and issue. We understand your frustration and concerns with the new battery you purchased and the poor customer service you received from both of our Kalamazoo, MI location.
We'd be happy to investigate this matter further for you. If you could email us at SocialCare@bfrc.com with further details, invoice number (if available), the store's 6 digit number or physical address, and the best number you can be reached at it would be greatly appreciated.
We value your feedback and business as a Firestone customer. We hope to hear back from you soon