Firestone Complete Auto Care Complaints and Reviews

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Firestone Complete Auto Care
Main address: P.O. Box 7988 60680-9534 Chicago IL
1-888-664-9020, ,
  • 277+3 mobile complaints
  • $98K claimed losses
  • $350 average
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  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 4
  • 4
  • 305

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

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  • Nov 22
  • Service Centers and Customer Services
  • Joliet, Illinois
  • Snow Tires
  • 1
  • 1
  • 6

Went in to Firestone Auto Care in Joliet, IL to have my snow tires installed. When I got the car back the wheels were filthy, completely covered with whatever white substance they use to mount the tires. All 4 wheels were also damaged badly (scratches, scuffs and gouges) and they installed one of the directional tires backwards. I also asked them to please take care with the interior which is a... Read more

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  • Nov 11
  • Service Centers and Customer Services
  • Mishawaka, Indiana
  • Radiator Flush
  • 1
  • 1
  • 28

I took my 2007 Pontiac Grand prix in to get a radiator flush this afternoon, they told me the car was blowing hot air and the coil was fine, got out of there and heat wasn't working. Got home and opened my passenger door and it wouldn't hardly open. Looked at the bottom where they put it on the racks and bottom of fender was bent all to ***. Totally posed me off the *** never said anything about... Read more

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  • Oct 27
  • Service Centers and Customer Services
  • Brakes
  • 1
  • 1
  • 32

Took my truck in to get the brakes checked at the Firestone at Fort Rucker, Alabama. Upon "inspection," they said they were fine. Brought my truck in the day for ball joints after only for them to tell me I needed my brakes and rotors replaced immediately. Upon proving to them they obviously did not inspect them like I paid for, they made it right and paid for the labor. Strike #2 however, was... Read more

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  • Oct 04
  • Service Centers and Customer Services
  • Tire Replacement
  • 1
  • 1
  • 63

I took my 08 Chevy Cobalt to Firestone this week to get 2 tires replaced on front. I also had a frontend alignment done. The mechanic performed a courtesy inspection and wrote that my car has (1) dirty air filter (2) fuel system needs cleaning (3) brake fluid needs exchanging and needs frontend alignment. The car has 59K miles on it. The only one I had performed is the frontend alignment. On my... Read more

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  • Sep 27
  • Service Centers and Customer Services
  • Milwaukee, Wisconsin
  • Car Check
  • 1
  • 1
  • 53

Brought my car in for an oil change and even brought it back a second time because the engine just wasnt running as smoothly as before. Was told by david that the car seemed fine to him, without even opening the hood. Finally opened the hood myself to find the coolant fluid tank bone dry !!! Apparently they were too busy recommending a thousand dollars worth of repairs to notice this small... Read more

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  • Sep 27
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Bent Rims
  • 1
  • 1
  • 44

Bought 2 new tires to match the ones I already had. Had to go back because of shaking at 65mph. Asked tech to check rims. Car was still shaking after I left. Took car to another shop. Was told my tires were severely out of balance and had bent rim. Went to Firestone and told them what I found out. Nic said they never balanced all 4 tires, just the front 2 and told me I was lying when I said it... Read more

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  • Sep 20
  • Service Centers and Customer Services
  • Brakes Replacement
  • 1
  • 1
  • 46

Had front & back brakes replaced on July 5, 2014 at 4000 Ft. Campbell Blvd. in Hopkinsville, KY. Started noticing a terrible grinding noise no sooner than I had them replaced. They said rotors were fine but would take care of resurfacing. Took it back today, 9/20 and had to have rotors replaced, no charge for labor, but had to pay an extra $105. Also, said CV assembly needs to be done,... Read more

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  • Sep 15
  • Service Centers and Customer Services
  • Cedar Rapids, Iowa
  • Auto Care Service
  • 1
  • 1
  • 45

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody bothered to call us so we called them. They said they were waiting for us to respond to a question they had but I had talked to a lady at the store about what I wanted done and she didn't bother to pass this information on. Last weekend we took my truck for a simple oil change... Read more

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  • Sep 10
  • Service Centers and Customer Services
  • Artesia, New Mexico
  • Incomplete Alignment
  • 1
  • 1
  • 45

I took my auto to the Firestone at 100 Old Settlers Blvd in Round Rock, TX on 9/9/14 for an alignment. When the work was complete, I was advised that the alignment was done, but that the left front camber could not be adjusted. I asked the service advisor for an explanation. He attempted to feed me some b.s. He asked me about the work I had performed prior to brining the auto in. I told him I... Read more

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  • Sep 06
  • Service Centers and Customer Services
  • 2010 Honda Civic
  • 30

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep said that he struts was worn out and that that would fix the problem so i said ok .$795.00 Later they instaled the struts and the loise came back 2 hours later so i dont I trust them any more do not use them they did wrong they should if fixes the problem the first time not i have... Read more

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