1.6
  • Good tires1 votes
  • Suggesting unnecessary repairs2 votes
  • Excessive charge for part2 votes
  • excessive charge2 votes
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  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 351
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

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100% FULL

  • Dec 16
  • Service Centers and Customer Services
  • El Dorado Hills, California
  • Oil Change
  • 11
  • REVIEW RATING 5/5
1 of 2

On a routine service visit Firestone technician put water in my brake fluid reservoir. Within weeks my entire brake system was destroyed, the tubes, lines, master cylinder, whole shabang. They denied any culpability and were very rude and unresponsive to my calls and requests. They refused to even look at the car when the dealership mechanic called them to discuss it. I had the BAR inspect them... Read more

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  • Dec 08
  • Service Centers and Customer Services
  • New Hope, Pennsylvania
  • Tire Repair
  • 11
  • REVIEW RATING 4/5

Had a large screw in my drivers side front tire that caused it to go flat. Put in enough air to get it to Firestone where after 2 1/2 hours I was told it was fixed. (The service mgr. had looked at it, said it was fixable, and wrote it up.) The next day the same tire was flat yet again. As I was putting air in it at a nearby gas station a mechanic who had a patched kit fixed it in 5 minutes. (The... Read more

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Firestone Drove in to fm 78 and foster location on a flat Hispanic male at the desk sent me away said he was closed the whole shop was still open with three cars in bays 12/04/14 Add comment

  • Dec 02
  • Service Centers and Customer Services
  • Yorktown Heights, New York
  • Car Repair
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

I've been dealing with Firestone CAC in upstate New York for nearly 13 years, so I know the people in the Colonie shop well, HOWEVER, I was also willing to drive the 45 minutes to GET to the Colonie store, because the closer store in Scotia was HORRIBLE. The Scotia store tried charging me for SEVERAL unnecessary services, to the point I had to get the Colonie store involved. The WORST was when... Read more

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100% FULL

  • Dec 01
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Oil Pan
  • 1
  • 1
  • 76
  • REVIEW RATING 5/5

Visited for Oil change first time Firestone Complete Auto Care - Due to more Cars in service, ask me to drop my car (Hyundai Elantra) and going to take couple of hours to service my Car. I received call after couple of hours and told me shocked news, need to change my Oil Pan. This is due to previous technician used oversized drain plug has been used, and the pan threads are stripped. Drain... Read more

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Resolved

  • Nov 27
  • Service Centers and Customer Services
  • Columbus, Ohio
  • Blower Motor Resistor
  • 31
  • REVIEW RATING 5/5

Repair performed: removed and replaced blower motor resistor. Rating: Poor, Questionable Price Gouging Charged $140.99 for the replacement part, 7031127 TRANSISTOR BMR 1 PC TECCH. Looked online for the cost of a blower motor resistor which was $34.59, the Honda dealership's cost was $64.49. Without a doubt, price gouging. I asked the person that assisted me why it was so expensive and why that... Read more

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  • Nov 22
  • Service Centers and Customer Services
  • Joliet, Illinois
  • Snow Tires
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

Went in to Firestone Auto Care in Joliet, IL to have my snow tires installed. When I got the car back the wheels were filthy, completely covered with whatever white substance they use to mount the tires. All 4 wheels were also damaged badly (scratches, scuffs and gouges) and they installed one of the directional tires backwards. I also asked them to please take care with the interior which is a... Read more

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  • Nov 11
  • Service Centers and Customer Services
  • Mishawaka, Indiana
  • Radiator Flush
  • 1
  • 1
  • 40
  • REVIEW RATING 4/5

I took my 2007 Pontiac Grand prix in to get a radiator flush this afternoon, they told me the car was blowing hot air and the coil was fine, got out of there and heat wasn't working. Got home and opened my passenger door and it wouldn't hardly open. Looked at the bottom where they put it on the racks and bottom of fender was bent all to ***. Totally posed me off the *** never said anything about... Read more

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  • Oct 27
  • Service Centers and Customer Services
  • Brakes
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Took my truck in to get the brakes checked at the Firestone at Fort Rucker, Alabama. Upon "inspection," they said they were fine. Brought my truck in the day for ball joints after only for them to tell me I needed my brakes and rotors replaced immediately. Upon proving to them they obviously did not inspect them like I paid for, they made it right and paid for the labor. Strike #2 however, was... Read more

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  • Oct 04
  • Service Centers and Customer Services
  • Tire Replacement
  • 1
  • 1
  • 74
  • REVIEW RATING 4/5

I took my 08 Chevy Cobalt to Firestone this week to get 2 tires replaced on front. I also had a frontend alignment done. The mechanic performed a courtesy inspection and wrote that my car has (1) dirty air filter (2) fuel system needs cleaning (3) brake fluid needs exchanging and needs frontend alignment. The car has 59K miles on it. The only one I had performed is the frontend alignment. On my... Read more

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