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  • Customers like
    • Outstanding 2
    • That the front person attempted to help 2
    • Usually mechanics do good work 2
  • Customers don't like
    • Poor service and excessive charge 9
    • Long wait 6
    • Suggesting unnecessary repairs 6

ATTENTION ALL POTENTIAL CUSTOMERS: TRUST ME ON THIS. YOU DO NOT WANT TO USE THIS COMPANY, ESPECIALLY IF YOU DO NOT KNOW MUCH ABOUT THE CAR. They will rip you apart with irrational high prices and add-ins that you do not need. I contacted other tire companies in the area and all of them, LITERALLY all of them, had cheaper prices and told me that much of what they told me to get is unnecessary. ... Read more

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I dropped of my 2012 Jeep Patriot on Jan.29 to have the tires replaced. I took it to the Firestone store in Westminster MD. I received a call from the manager, saying that they have checked the brakes and they needed replaced. I had a coupon for 99.00 per axle , and he said the charge was going to be 300.97. He then stated that one of the wheel bearings was bad, and that was going to cost... Read more

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Joel & Cheryl were extremely cheerful and friendly. Especially Cheryl, she had such a great attitude! I had a low tire on my rental car and was going to be late for work, I was in a total panic. She took me to work and had the car dropped off at my work. I was leaving that night to drive 700 mikes to a family funeral. I am grateful for such wonderful service in such a stressful time . They are... Read more

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Came to Firestone for a patch, took them 35 min, even after I asked them if they could hurry bc I had to be at work soon, the one changing my tire messed up my valve stim and had to replace it.... Read more

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Called to get an oil change. The man said to come in after three. I did, but they then said come back tomorrow: I needed an appointment. Unfortunately, I did. At check-in I told them "do not rotate the tires." They did anyway at an additional $20. I had them un-rotated and got a refund for that. They also listed the mileage on the service ticket wrong by nearly 20,000 miles. Worse, without... Read more

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Firestone ripped off my wife and daughter both in period of 8 months. the manager of the store told me if they are over 18 and not 'handycapped' they should be smart enough to be able to say no to their sales pitches...they prey on women by selling them services not needed such as rebalancing tires and other phony labor scams. this store is on everhard road in canton ohio store number... Read more

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while looking at these reviews I noticed that the latest one was 6-8 months ago. If your using this as a sales pitch shouldn't they at least be current? I would feel a lot better reading recent reviews when deciding on auto services. Thanks Don Kraus If I can state my concern in less then the required eighty words or more I wouldn't be wasting my time or yours in typing this and your having to... Read more

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I live in Corinth, Texas, we have a firestone there, in the past I have called and asked if anyone could drop me off, this time I called to see if they can do oil change, rotation etc, the manager was very rude. I got my oil change on a saturday, it took them 4 hours, to get everything done, walked in cold , damp. I noticed that oil was leaking after they had done oil change, I took it in on... Read more

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I took my 2006 ford pick up for a state inspection in Virginia. They said that my turn signal bulbs were not amber enough and had to be replaced. The bulbs worked fine and were not burnt out, the original bulbs were just not amber enough. On top of that, one wiper blade had about a 3/8" tear in the end of the wiper blade and that had to be replaced. The total bill was over $60.00 This does... Read more

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plete auto I bought a battery from the firestone complete auto care center. on westnedge avenue Kalamazoo, mi. the next day i bought a set of 4 tires from a different firestone complete auto care center also in Kalamazoo, mi. during the install process the did a complimentary vehicle inspection. the guy behind the desk said my battery was reading low. I told him I just bought the battery from the... Read more

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