Firestone Complete Auto Care Complaints and Reviews

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Firestone Complete Auto Care
Main address: P.O. Box 7988 60680-9534 Chicago IL
1-888-664-9020, ,
  • 270+3 mobile complaints
  • $98K claimed losses
  • $359 average
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  • 2 days ago
  • Service Centers and Customer Services
  • Cedar Rapids, Iowa
  • Auto Care Service
  • 1
  • 1
  • 8

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody bothered to call us so we called them. They said they were waiting for us to respond to a question they had but I had talked to a lady at the store about what I wanted done and she didn't bother to pass this information on. Last weekend we took my truck for a simple oil change... Read more

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  • Sep 10
  • Service Centers and Customer Services
  • Artesia, New Mexico
  • Incomplete Alignment
  • 1
  • 1
  • 16

I took my auto to the Firestone at 100 Old Settlers Blvd in Round Rock, TX on 9/9/14 for an alignment. When the work was complete, I was advised that the alignment was done, but that the left front camber could not be adjusted. I asked the service advisor for an explanation. He attempted to feed me some b.s. He asked me about the work I had performed prior to brining the auto in. I told him I... Read more

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  • Sep 06
  • Service Centers and Customer Services
  • 2010 Honda Civic
  • 14

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep said that he struts was worn out and that that would fix the problem so i said ok .$795.00 Later they instaled the struts and the loise came back 2 hours later so i dont I trust them any more do not use them they did wrong they should if fixes the problem the first time not i have... Read more

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  • Sep 04
  • Service Centers and Customer Services
  • Truck Repair
  • 16

I brought my truck in because it would not start. I was told it needed a new cam sensor and pig tail because the timing chain cover gasket had leaked fluid all over the pig tail shorting it out. I was given a quote for 330.00 to replace the sensor and pig tail. Then I was told to fix the gasket it would be 520.00 the way it was told to me was as of they where saying it was 520.00 for the whole... Read more

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  • Sep 02
  • Service Centers and Customer Services
  • Santa Fe, New Mexico
  • Truck Service
  • 28

I took my 05 Tacoma in to have the Brakes inspected, upon leaving they informed me that I had to replace the Drums, shoes and wheel cylinder and also have my brakes bleed total cost for that would be 610.00!! ouch I'm a single mother there is no way I can afford this :(.. My father being a certified mechanic informed me to go ahead and buy all the parts from my local shop and he would find... Read more

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  • Aug 26
  • Service Centers and Customer Services
  • Positive Experience
  • 19

I had a wonderful experience with firestone in Brandon, FL... been going there for years dealing mostly with Andrew and Dave they are the only reason I keep going and they are two of the kindest and selfless people in the business.. I've seen them both stay late... transport customers in time of need to their homes or places of work... lately it seems the store manager Dave has lost interest in... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Oil Change
  • 1
  • 1
  • 54

I just went in for an oil change, alignment(which I paid for lifetime!), and tire rotation (which I bought all 4 tires there!). My car was working just fine! Then the guy comes and asks me if I was having problems with my shift gear?? I told him no, that I had that fixed a few months ago and part only cost 7 dollars! He tells me is no longer working and I can't drive my car!??? I told him that... Read more

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  • Aug 19
  • Service Centers and Customer Services
  • Mount Dora, Florida
  • Poor Oil Change
  • 1
  • 1
  • 25

AFTER FULL SYNTHATIC OIL CHANGE I CHECK OIL AT HOME, OIL WAS YELLOWISH BROWN. WHEN I GO BACK I HAD TO PROVE THAT OIL HAS NOT BEEN CHANGED AND SET UP OTHER APPOINTMENT AT THEIR CONVINIENCE AND GET IT DONE. I CANNOT TRUST THIS PLACE. TWO YEARS AGO I HAD OIL CHANGE DONE. WHEN I GO HOME I SEE OIL IS DRIPPING ON MY DRIVEWAY. DOG ON, THEY DID NOT TIGHTEN THE OIL DRAIN BOLT AT THE BOTTOM. HERE I GO... Read more

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my father in law (86yrs) was charged for a service he does not need. I went to talk with a worker and he had no compassion at all. Me and most of my husbands family go to firestone. Now that i know this particular store takes advantage of the elderly. I will be looking into going else where for tire service. Add comment

     

  • Jul 29
  • Service Centers and Customer Services
  • Appointment
  • 4
  • 4
  • 38

7/2014, had an appointment with the Firestone Auto Care on Gratiot. My appointment time was for 10:00 am, at 11:30 I was still sitting there waiting. Not one car had been removed from the stalls. My question is why do they make appointments? They have lost a customer (ALL FIRESTONE AUTO CARES) These people should have to compensate for wasted time and gas and then just maybe they would stop the... Read more

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