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1.7 Based on 77 reviews
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  • Customers like
    • Outstanding 2
    • That the front person attempted to help 2
    • Usually mechanics do good work 2
  • Customers don't like
    • Poor service and excessive charge 10
    • Long wait 6
    • Suggesting unnecessary repairs 6

I have a firestone credit card then I took my nissan quest 2012 to firestone in saint george ave. Linden NJ to check a noise in front wheel driver side .... at the end ... they change the bearing for that wheel ... but only set the hub back with 2 bolts instead of the original 4 .... when stop by to claim the failure they talked me to come back another day when have the right person to do the right work .... and want schedulle an appointment,... Read more

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I had went for Firestone to check and see where my oil was coming from and they told me and I got it fixed so a week later I check under and it still had a oil leak , so I took it back and they ran test and say it my rear main seal and it will be around 500, or 600 bucks Read more

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You take your good running car to the Firestone service center in Orange, New Jersey just for a oil change and complete disaster happens. First, you see the mechanic touching items under the hood that has nothing to do with oil change and they keep you waiting for hours, then they say that your car won't start, meanwhile, they are experimenting with the car. They look like they don't know what the *** they're doing. Well, finally they got the... Read more

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Firestone Complete Auto Care - Just because I am a woman doesn't mean I am mechanically inclined
1 of 3

April 5 2016 I took my car into the Scottsdale Camelback shop due to terrible shaking on the front end when applying the brakes. I asked them to take a courtesy look at it, which they did. After sitting for 2 hours I was handed an estimate for $1,226.24!!! Wow was all I could say. I went home and looked over the recommended services and started making some calls for cost of parts and labor. The brake fluid exchange and alignment i wasn't... Read more

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I recently went in for a oil change. while they pulled my truck in, I over heard on salesman talk to a mechanic saying "oh you just don't know how to sell" that brought up a red flag right off the bat. I windshield wiper solution was not pumping up from the holding tank and asked them what it would cost to repair that. Manager stated, oh we will need to remove the fender to trace the lines and he said that will run about 160.00. I also asked... Read more

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I took my truck to firestone repair center for tie rod end replacement and alignment. After inspecting vehicle, they called and quoted me $369.00 for the work. I agreed to the price. When I arrived to pick vehicle up after the work was complete, the presented me with a bill for $468.00. They jacked for a hundred additional bucks without notifying me. No additional work over what was quoted was performed. I have never had any repair shop do this... Read more

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This is a follow-up to a complaint I had about being erroneously told that my battery was bad. I bought a new one and then found out the old one was fine and still had time on the warranty. I asked the Firestone store on South Clack in Abilene, Texas, to pay for the new battery. The manager refused and was very abusive, but he gave me the number of the district manager. The district manager said he would tell them to pay me. They did, and the... Read more

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Took Car to get some bulbs replaced inside of my instrumental clusters and then my speedometer and fuel gauge stopped working. It took over 15 days to get this matter resolved. I had to physically take a day off of work to get my car fix myself. Another specialist had to get my fuel gauge working back correctly as it was when I original dropped of my car. Then installed a new muffler on my car but didn't placed a gasket on car when installing... Read more

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We took our truck in for a leak and coolant flush. Well they replaced the manifold and charged us double for the parts.now our truck runs worse then when we took it to them.took it back for them to fix it ,they gave us a paper with a list of more parts and labor to fix it for $1500. Major rip off!!! Its their screw up. The manger basically handed us our keys and said good luck. They are crooks! Read more

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Took my car to Firestone in Douglasville Nov. 2015. Worked with a young lady who was not honest or truthful. When talking to management regarding this young lady's work and dishonesty I was treated coldly. However they did try to make some amends. I use to trust them, but now after 8 years I have lost my confidence in them.Today looking back on old paper work I noticed that my name had been forged only the ones with her name (D.)on them. People... Read more

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