Firestone Complete Auto Care Complaints and Reviews

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Firestone Complete Auto Care
Main address: P.O. Box 7988 60680-9534 Chicago IL
1-888-664-9020, ,
  • 274+3 mobile complaints
  • $98K claimed losses
  • $354 average
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  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 4
  • 4
  • 213

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

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  • Oct 04
  • Service Centers and Customer Services
  • Tire Replacement
  • 1
  • 1
  • 43

I took my 08 Chevy Cobalt to Firestone this week to get 2 tires replaced on front. I also had a frontend alignment done. The mechanic performed a courtesy inspection and wrote that my car has (1) dirty air filter (2) fuel system needs cleaning (3) brake fluid needs exchanging and needs frontend alignment. The car has 59K miles on it. The only one I had performed is the frontend alignment. On my... Read more

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  • Sep 27
  • Service Centers and Customer Services
  • Milwaukee, Wisconsin
  • Car Check
  • 1
  • 1
  • 40

Brought my car in for an oil change and even brought it back a second time because the engine just wasnt running as smoothly as before. Was told by david that the car seemed fine to him, without even opening the hood. Finally opened the hood myself to find the coolant fluid tank bone dry !!! Apparently they were too busy recommending a thousand dollars worth of repairs to notice this small... Read more

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  • Sep 27
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Bent Rims
  • 1
  • 1
  • 32

Bought 2 new tires to match the ones I already had. Had to go back because of shaking at 65mph. Asked tech to check rims. Car was still shaking after I left. Took car to another shop. Was told my tires were severely out of balance and had bent rim. Went to Firestone and told them what I found out. Nic said they never balanced all 4 tires, just the front 2 and told me I was lying when I said it... Read more

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  • Sep 20
  • Service Centers and Customer Services
  • Brakes Replacement
  • 1
  • 1
  • 37

Had front & back brakes replaced on July 5, 2014 at 4000 Ft. Campbell Blvd. in Hopkinsville, KY. Started noticing a terrible grinding noise no sooner than I had them replaced. They said rotors were fine but would take care of resurfacing. Took it back today, 9/20 and had to have rotors replaced, no charge for labor, but had to pay an extra $105. Also, said CV assembly needs to be done,... Read more

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  • Sep 15
  • Service Centers and Customer Services
  • Cedar Rapids, Iowa
  • Auto Care Service
  • 1
  • 1
  • 41

This summer my wife took her car to the First Avenue Firestone in Cedar Rapids. The car sat for three weeks and nobody bothered to call us so we called them. They said they were waiting for us to respond to a question they had but I had talked to a lady at the store about what I wanted done and she didn't bother to pass this information on. Last weekend we took my truck for a simple oil change... Read more

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  • Sep 10
  • Service Centers and Customer Services
  • Artesia, New Mexico
  • Incomplete Alignment
  • 1
  • 1
  • 42

I took my auto to the Firestone at 100 Old Settlers Blvd in Round Rock, TX on 9/9/14 for an alignment. When the work was complete, I was advised that the alignment was done, but that the left front camber could not be adjusted. I asked the service advisor for an explanation. He attempted to feed me some b.s. He asked me about the work I had performed prior to brining the auto in. I told him I... Read more

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  • Sep 06
  • Service Centers and Customer Services
  • 2010 Honda Civic
  • 25

I Brought My 2010 honda Civic to the firestone auto car ctr on convot in san diego for noises under the car,the rep said that he struts was worn out and that that would fix the problem so i said ok .$795.00 Later they instaled the struts and the loise came back 2 hours later so i dont I trust them any more do not use them they did wrong they should if fixes the problem the first time not i have... Read more

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  • Sep 04
  • Service Centers and Customer Services
  • Truck Repair
  • 27

I brought my truck in because it would not start. I was told it needed a new cam sensor and pig tail because the timing chain cover gasket had leaked fluid all over the pig tail shorting it out. I was given a quote for 330.00 to replace the sensor and pig tail. Then I was told to fix the gasket it would be 520.00 the way it was told to me was as of they where saying it was 520.00 for the whole... Read more

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  • Sep 02
  • Service Centers and Customer Services
  • Santa Fe, New Mexico
  • Truck Service
  • 51

I took my 05 Tacoma in to have the Brakes inspected, upon leaving they informed me that I had to replace the Drums, shoes and wheel cylinder and also have my brakes bleed total cost for that would be 610.00!! ouch I'm a single mother there is no way I can afford this :(.. My father being a certified mechanic informed me to go ahead and buy all the parts from my local shop and he would find... Read more

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  • Aug 26
  • Service Centers and Customer Services
  • Positive Experience
  • 30

I had a wonderful experience with firestone in Brandon, FL... been going there for years dealing mostly with Andrew and Dave they are the only reason I keep going and they are two of the kindest and selfless people in the business.. I've seen them both stay late... transport customers in time of need to their homes or places of work... lately it seems the store manager Dave has lost interest in... Read more

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