Firestone Complete Auto Care Complaints and reviews

Firestone Complete Auto Care reviews, Firestone Complete Auto Care complaints, read Firestone Complete Auto Care reviews, find Firestone Complete Auto Care reviews, Firestone Complete Auto Care scam reports
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  • 244 complaints
  • $91,781 claimed losses
  • $376 average
  • 12501 since Jan 07, 2008

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Firestone Complete Auto Care
Main address: P.O. Box 7988 60680-9534 Chicago IL
1-888-664-9020, ,
Firestone Complete Auto Care reviews, Firestone Complete Auto Care complaints, read Firestone Complete Auto Care reviews, find Firestone Complete Auto Care reviews, Firestone Complete Auto Care scam reports
  • 244 complaints
  • $91,781 claimed losses
  • $376 average
Had an experience with Firestone Complete Auto Care?
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244 reviews found
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  • Mar 30
  • Huntington Beach, California
  • Service Appointment

I call in 3 time to make an appointment with firestone and still have to wait for 3 more cars before mine. What kind of service is this. The clerk guy didn't book my appointment on the 2nd call, when i arrived he said i had no appointment with them. "What"...if i have to wait for 3 day for my car to be in service than firestone empolyee is not doing their job. Firestone is such a big corp, why... Read more

Was this review helpful? 0 1

  • Mar 20
  • Charlotte, North Carolina
  • Extra Repairs
  • 10

Not happy with many issues during my visit at the Concord Mills, Concord store. Prior the last visits, your sales staff tried to run-up the bill by telling my Jeep need many more things other than an oil change. This trip(s) I simple ask for a coolant flush, pressure test and, if needed, a thermostat replacement. I was told that was the thermostat was most of the problem and the flush removed... Read more

Was this review helpful? 0 1

  • Mar 08
  • San Diego, California
  • Wait Time
  • 6

I even took the trouble to check they had the filter I need for my car in stock. Booked it in and told them I would be waiting for the service to be done so I could then go to work. Each time I arrived the reception clerk had to order the right part for the car from another facility. Then I had to wait between 45-60 minutes before they even started to work on my car. Don't have timed... Read more

Was this review helpful? 0 0

  • Feb 06
  • W, Hi
  • Toyota Corolla 2003
  • 13

My Toyota Corolla 2003 has been diagnosed with a broken starter on February 4, 2014. I was at Firestone Dillingham, Honolulu, Hawaii when my car did not start at all. The car service charged me per their invoice a full diagnostic of the car, an hour of labor and an outrageous price for a remanufactured starter, supplies and tax. The invoice is as following: Parts $220.05, Labor including full... Read more

Was this review helpful? 0 0

  • Feb 04
  • W, Hi
  • Rip Off Price
  • 16

HI, My car was diagnosed with broken starter. I received a quote of $338 starter and $220.00 labor for repair including the diagnostic. I asked the manager why is the price of the starter that high when I checked the shops around and the starter for my car costs around $125.00. She said that if I want to buy the starter with that price, I have to fix the car by myself because they are not going... Read more

Was this review helpful? 1 1

  • Feb 01
  • Wilmington, Delaware
  • Oil Filter Loss
  • 20

1/30/14 Filter fell off Hyundai Santa Fe on 1/28/14 at apprx: 5:45 pm. I had just passed the Christiana Mall exit on Route 1. I was headed toward the St. Georges exit but I pulled off Route 1 immediately after the oil warning light came on. Pulled off on Route 273 exit immediately after light came on. Not fast enough.. Just pulled off exit far enough to avoid rush hour traffic. Car shut off as I... Read more

Was this review helpful? 0 0

  • Jan 31
  • Urbandale, Iowa
  • False Service
  • 14

The alignment on our vehicle was fine. We took our truck to the Firestone we visit routinely for other fixes and will NEVER go back there again. We needed the rack and pinion fixed on our truck. As part of this maintenance an alignment is needed, we paid for an alignment only to hop into the vehicle and find that our truck is now VERY misaligned - the steering wheel is VERTICAL!! When we... Read more

Was this review helpful? 0 0

  • Jan 29
  • Greenville, South Carolina
  • Auto Parts
  • 15

Firestone Auto Care Center Antrim Drive Greenville, SC location is one of the worst places to go. They rip off customers every day by claiming parts are bad. They have cheated me and said I needed parts on my vehicles several times. I have let them work on my vehicles over the years not knowing I was being rip off till after the last trip there. I'm not a mechanic so finding a shop to trust is... Read more

Was this review helpful? 0 0

  • Jan 28
  • Humble, Texas
  • Replacement Parts
  • 28

Just bought and installed a set of 4 new tires for my 2006 Volvo XC90 at their Humble, Texas location. After the installation was complete, this guy comes out and tells me that an alignment couldn't be done because both inner tire rods were defective and needed to be replaced. He presented me with an invoice totaling $394 for rods, alignment and labor. I told him that I was on my way to see my... Read more

Was this review helpful? 0 0

  • Jan 22
  • Princeton, New Jersey
  • Wait Time
  • 1
  • 16

This review is for the firestone shop located at 2 school st, quincy, ma 02169. Unfortunately i bought lifetime wheel alignment package from firestone almost 2.5 years ago. Every time i have come for subsequent wheel alignment i had to wait for 1.5 hours to get the car in, inspite of showing up 10-15 mins before the appointment. Today it has been 2.5 hours i am in the shop and still i am waiting.... Read more

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