1.4
  • Good tires1 votes
  • Poor service and excessive charge3 votes
  • Excessive charge3 votes
  • Suggesting unnecessary repairs3 votes
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  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 649
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

Was this review helpful? 6 0

  • 2 days ago
  • Service Centers and Customer Services
  • Canton, Ohio
  • Oil Change
  • 1
  • 1
  • 5
  • REVIEW RATING 3/5

They over-charge, and says things need fixed when they really do not. I pay $50 for an oil change I had no idea I was going to pay because they did not tell me it would be that much before I payed. They also took a look at my exhaust for me, and said everything needed replaced for $1500. I took it to another shop and only two parts of the exhaust needed replaced and it was $100 and the rest of my... Read more

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  • Feb 25
  • Service Centers and Customer Services
  • Fredericksburg, Virginia
  • Car Inspection
  • 1
  • 1
  • 8
  • REVIEW RATING 3/5

I came in for a state inspection. I was told an hour and a half wait time. I'm still sitting here and it's been almost 3 hours now. Someone came out and asked me which vehicle I was waiting for and went back to check on it and never came back. I got another associate to check on it and they said the tech didn't know I was waiting on it. Even though it was clearly stated on the ticket along with... Read more

Was this review helpful? 0 0

  • Feb 21
  • Service Centers and Customer Services
  • Lake Elsinore, California
  • Auto Repair
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

I brought the car in at 8:15. the called at 12 said it was next. I called at 3 and was told it was next. I called at 6 and still not looked at. 7:30 they call and said I needed engine mount and rack and pinion was leaking and power steering was leaking. I asked what about the grinding when it backs up. They said, oh. I said this is not right, you put cars in front of me all day and then... Read more

Was this review helpful? 0 0

Firestone ruined my car. I drove it in couldn't drive out. Filed claim took to 3rd party and found they ruined transmission. Now is in shop. Dont have vehicle and they do not answer to fix. Is still sitting there. I have work and a family. I can't commute Add comment

  • Feb 05
  • Service Centers and Customer Services
  • Houston, Texas
  • Engine Light Check
  • 1
  • 1
  • 28
  • REVIEW RATING 3/5

Back in to Sept 2014 I took my car (Mazda MPV) to have it inspected for a check engine light. After waiting for 2 hours the Service Advisor gives me a run down with issues with my car. I wanted to work on some of the problems but he stated that he can not find a dealership that can provide him the parts. I suggested to him if he can use AutoZone or Advance Auto part store. He tells we only... Read more

Was this review helpful? 0 0

  • Jan 25
  • Service Centers and Customer Services
  • Riverside, California
  • Oil Change
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

Arrived at 9:30am, called first, for a SIMPLE OIL CHANGE! No B.S. Bays empty 1 ahead of me and TWO HOURS LATER! I finally asked when it might be ready! Read more

Was this review helpful? 0 0

  • Jan 19
  • Service Centers and Customer Services
  • Kennewick, Washington
  • Oil Change
  • 1
  • 1
  • 41
  • REVIEW RATING 3/5

I took my 2000 F150 in for an oil change. It took nearly 45 minutes + to complete the change. I thought to be more time than needed. The cost of the service was very fair as I did have a coupon. A new battery was recommended at a cost of $140 + installation. You must be price gouging at that price. A new set of tires was recommended because mine where 7 years old, not because of wear. hum Above... Read more

Was this review helpful? 0 0

  • Jan 19
  • Service Centers and Customer Services
  • Spokane, Washington
  • Car Repair
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Save your time and money by going anywhere else. They will not do honest business with you. I am still picking up the pieces from over a year ago when I needed my car repaired. Bad company. Read more

Was this review helpful? 0 0

  • Jan 12
  • Service Centers and Customer Services
  • Lifetime Alignment
  • 38
  • REVIEW RATING 4/5

I purchased a lifetime alignment from them a feww years ago as Was related to the service manager at a chain store andhe did very honest workand ran his area well. he quit when he found out the store manager was stealing from the company and the owners would get rid of the crook. I now decided to take my car to a different branch store, rather than work with a thief. This branch wasn't any... Read more

Was this review helpful? 0 0

  • Jan 03
  • Service Centers and Customer Services
  • Oil Change
  • 33
  • REVIEW RATING 4/5

FIRESTONE IN DEER PARK, TEXAS, DID SHODDY WORK ON MY OIL CHANGES, BY NOT FILLING ANYTHING UP OR TOLD ME THAT MY FLUIDS WERE LOW , I WAS LUCKY THAT I HAD NO PROBLEM. I CHECKED BOTH OF MY FLUID LEVELS WHEN I WAS GOING OUT OF TOWN AND THERE WERE NO FLUIDS IN EITHER MY WIFE'S CAR OR IN MY DODGE TRUCK . AS A GENERAL RULE, BEFORE I GO ON ANY TRIP, I CHECK ALL MY FLUID LEVELS AND THEY WERE DRY ON... Read more

Was this review helpful? 0 1

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