Firestone Complete Auto Care Complaints and Reviews

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Firestone Complete Auto Care
Main address: P.O. Box 7988 60680-9534 Chicago IL
1-888-664-9020, ,
  • 264+3 mobile complaints
  • $97.2K claimed losses
  • $363 average
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  • Aug 26
  • Service Centers and Customer Services
  • Positive Experience
  • 8

I had a wonderful experience with firestone in Brandon, FL... been going there for years dealing mostly with Andrew and Dave they are the only reason I keep going and they are two of the kindest and selfless people in the business.. I've seen them both stay late... transport customers in time of need to their homes or places of work... lately it seems the store manager Dave has lost interest in... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Oil Change
  • 1
  • 1
  • 27

I just went in for an oil change, alignment(which I paid for lifetime!), and tire rotation (which I bought all 4 tires there!). My car was working just fine! Then the guy comes and asks me if I was having problems with my shift gear?? I told him no, that I had that fixed a few months ago and part only cost 7 dollars! He tells me is no longer working and I can't drive my car!??? I told him that... Read more

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  • Aug 19
  • Service Centers and Customer Services
  • Mount Dora, Florida
  • Poor Oil Change
  • 1
  • 1
  • 16

AFTER FULL SYNTHATIC OIL CHANGE I CHECK OIL AT HOME, OIL WAS YELLOWISH BROWN. WHEN I GO BACK I HAD TO PROVE THAT OIL HAS NOT BEEN CHANGED AND SET UP OTHER APPOINTMENT AT THEIR CONVINIENCE AND GET IT DONE. I CANNOT TRUST THIS PLACE. TWO YEARS AGO I HAD OIL CHANGE DONE. WHEN I GO HOME I SEE OIL IS DRIPPING ON MY DRIVEWAY. DOG ON, THEY DID NOT TIGHTEN THE OIL DRAIN BOLT AT THE BOTTOM. HERE I GO... Read more

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my father in law (86yrs) was charged for a service he does not need. I went to talk with a worker and he had no compassion at all. Me and most of my husbands family go to firestone. Now that i know this particular store takes advantage of the elderly. I will be looking into going else where for tire service. Add comment

  • Jul 29
  • Service Centers and Customer Services
  • Appointment
  • 3
  • 3
  • 32

7/2014, had an appointment with the Firestone Auto Care on Gratiot. My appointment time was for 10:00 am, at 11:30 I was still sitting there waiting. Not one car had been removed from the stalls. My question is why do they make appointments? They have lost a customer (ALL FIRESTONE AUTO CARES) These people should have to compensate for wasted time and gas and then just maybe they would stop the... Read more

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  • Jul 23
  • Service Centers and Customer Services
  • Newport Beach, California
  • False Breeder Accusation
  • 1
  • 1
  • 38

While my initial experience was negative the manager, Freddie and his first rate employee Mani Vellez took care of business. I found Mani extremely intelligent and well informed. I have done business with many executives of corporate 500 companies, some good and some bad. My experience with Mani was so positive that I would not only reccomend him not only for a management position but a... Read more

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  • Jul 17
  • Service Centers and Customer Services
  • Norristown, Pennsylvania
  • Tire Repair
  • 1
  • 1
  • 55

I went to a local Firestone in Norristown Pa, for a tire that had a slow leak. I took my car to a local firestone near my place of employment. After waiting for about an hour a mechanic came out to tell me that my tire could not be repaired and I had to buy not 1 but 2 new tires for the back of my Honda CR-V, which would cost be $400.00 plus tax. I told the mechanic this was too expensive and... Read more

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  • Jul 17
  • Service Centers and Customer Services
  • Norfolk, Virginia
  • Rear Brake Replacement
  • 26
Firestone Complete Auto Care - Review about Rear Brake Replacement from Norfolk, Virginia
1 of 2

Does it look like these where from the same batch? No. I brought my car in for some emergent rear brake work, June 25th. I agreed that the rotors and BOTH brake calipers needed replacement for safety and value. But now a little more then two weeks later the weathering is showing the truth, I should have took a longer look before I signed the receipt. I still have an older rotor on my Montero.... Read more

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  • Jul 13
  • Service Centers and Customer Services
  • Los Angeles, California
  • Engine Check
  • 1
  • 1
  • 22

We went in for a check engine light diagnosis... We were told it was the knock sensor, Ok, lets do the work........ The short of it is, we have now been back 5 times and now they tell us we recommend going to your dealer cause our diagnostic system isn't compatible with your car..... Each time (2) we have gone to Firestone we come out with NOTHING, same issue.... People, read these reviews they... Read more

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  • Jul 10
  • Service Centers and Customer Services
  • Rutherford, New Jersey
  • Engine Light Check
  • 1
  • 1
  • 33

It's amazing how the firestone in Saddle Brook NJ took advantage of my friend (female) that don't know about cars. She had a check engine light on one sensor and oil change and bushings in rear of vehicle $900.00 later Shame on them taking advantage. Price all parts and way over charge. I'm going to start a petition in front of there store with signatures that they are taking... Read more

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