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  • Customers like
    • Outstanding2
    • Good tires2
    • Usually mechanics do good work1
  • Customers don't like
    • Poor service and excessive charge8
    • Long wait5
    • Suggesting unnecessary repairs5

Premium

  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 925
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

Was this review helpful? 8 0

  • 30 minutes ago
  • Service Centers and Customer Services
  • Stillwater, Oklahoma
  • Auto Repair
  • 1
  • 1
  • 4

This is to let you know that we are very disappointed with the service we received at two of your locations. One being in Charlotte, NC and the other one in Columbia, SC. Your service people at both locations did a complete service check, so they said and we were charged for it, on our 2002 Nissan Xterra. We were having problems with the steering making a grinding noise when turning and one tire... Read more

Was this review helpful? 0 0

  • 20 hours ago
  • Service Centers and Customer Services
  • Pinellas Park, Florida
  • Firestone Complete Auto Care Oil Change
  • 1
  • 1
  • 5
  • REVIEW RATING 3/5

Made an online apt for 1:00pm and called to confirm. They said an oil change would be $49 for the car I was driving/make/model. I show up 15 minutes early and they told me it would take 45min-1 hour. They didn't take my car in until 1:25 and they are currently still working on it. My plans I made for after were messed up and My friends were not happy after driving to a location we were to meet.... Read more

Was this review helpful? 0 0

  • Jul 21
  • Service Centers and Customer Services
  • Honolulu, Hawaii
  • Firestone Complete Auto Care Tire Rod Replacement
  • 1
  • 1
  • 10
  • REVIEW RATING 3/5

I went to Firestone in Indianapolis(Crawfordsville rd) location. My tire blew on my truck going back to STL, towed it there. I left a note/called saying I need a new tire and my tie rods replaced, a lady manager calls me and says no need to replace your tie rods they have a little play but no worries you can drive like this. She claims she was giving me an option but didn't, more like trying not... Read more

Was this review helpful? 0 0

  • Jul 20
  • Service Centers and Customer Services
  • Gilbert, Arizona
  • Firestone Complete Auto Care Battery Replacement
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

I recommended that my daughter take her car over to your location after she had to get her car jumped due to what I felt was a dead battery. in the last 4 years I have spent thousands of dollars at your facility and felt that you would test the battery and give her a decent price on a replacement. you charged her 26.00 dollars to test the battery and wanted 200.00 to put a new one in . I told... Read more

Was this review helpful? 0 0

  • Jul 20
  • Service Centers and Customer Services
  • Kansas City, Missouri
  • Firestone Complete Auto Care Brakes
  • 14
  • REVIEW RATING 4/5

I went to firestone complete auto care to fixed my 1998 Acura TL break light constantly staying on problem. They told me rubber thing under break paddle got wear off over time and can be fixed easily. Job was done. I drew my car out of Firestone parking lot and first thing I noticed was something wrong with break or acceleration. I had to push acceleration hard to drive my car at even 20 mph. It... Read more

Was this review helpful? 0 0

  • Jul 15
  • Service Centers and Customer Services
  • Burbank, California
  • Firestone Complete Auto Care Wheel Alignment
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

When going into my local Firestone... I was told it would take three and a half hours to get a tire rotation, alignment and a brake check. This was at 1:30pm.. I sat in the waiting area for an hour when the manager told one of the chashiers to contact me and tell me that my car wouldn't be ready until after 6pm. I over heard this and told the manager that I was already sitting here an hour. ... Read more

Was this review helpful? 0 0

  • Jul 15
  • Service Centers and Customer Services
  • Cocoa Beach, Florida
  • Firestone Complete Auto Care Wheel Alignment
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

i need to get n attorney for this firestone scam!!!! went to our firestone which we always go to got tires ,,,fell for there scam with a pre paid visa u will get that apparently u get in the mail and can use in anywhere,,that is a lie...went twice even fell for it got two cards coming to me for the lie...got the cards ,,cant use them anywhere accept firestone but not to pay ur bill..so they lied... Read more

Was this review helpful? 0 0

Discrimination. Rip off . NOT GOOD.. Never coming back... Wasted time... Long waiting even with an appointment. ... Sucks... Add comment

  • Jul 12
  • Service Centers and Customer Services
  • Nashville, Tennessee
  • Firestone Complete Auto Care Oil Change
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

So I *** went to get my oil changed and after a week my air went out they try to get more money out of you ESP women so be careful Read more

Was this review helpful? 0 0

  • Jul 10
  • Service Centers and Customer Services
  • Washington, Missouri
  • Firestone Complete Auto Care Charge
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

I get different info from other mechanics, somehow these guys always find a way to charge me for something. Read more

Was this review helpful? 0 0

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