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  • Customers like
    • Good tires1
    • Outstanding1
  • Customers don't like
    • Suggesting unnecessary repairs5
    • Poor service and excessive charge5
    • Excessive charge4

Premium

  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 818
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

Was this review helpful? 8 0

  • May 21
  • Service Centers and Customer Services
  • Collierville, Tennessee
  • Auto Service
  • 2
  • 2
  • 11
  • REVIEW RATING 4/5

Firestone location at Collierville TN. Not sure about this chain but knowing they represent one, i would ask you to go to a Service center be it for Tires or Service to another place that would 1. Respect your time. They Just keep you waiting and everytime you check, they have a preset answer, it'll be another hour even if you're kept waiting for the last 2.5 hours. 2. Treat you like you a... Read more

Was this review helpful? 1 0

  • May 15
  • Service Centers and Customer Services
  • Lady Lake, Florida
  • Tire Repair
  • 2
  • 2
  • 18
  • REVIEW RATING 4/5

I went to repair a puncture in my car's tire, they ended not only not repairing the puncture because they tried to sell me a new tire claiming it was unrepairable (and it was actually repaired by the dealer afterwards), but they also shorted the battery in my car and created a whole mess; I will never buy a Firestone tire nor will I go to a Firestone service center, unfortunately my Fiat came... Read more

Was this review helpful? 0 0

  • May 12
  • Employees and Ex-employees
  • Bellflower, California
  • Working Experience
  • 1
  • 1
  • 25
  • REVIEW RATING 4/5

I am a full time technician at Firestone in Grand Junction CO. I was sent to Salt Lake City for training with another employee. I had no clue where the class was. I was told it was next door to the hotel we were staying at, and I had to be there at 7:45 am. The other tech had all the info. He took the rental car to a different class. (He was supposed to join my class the next day.) I ended up at... Read more

Was this review helpful? 0 0

  • May 11
  • Service Centers and Customer Services
  • Gloversville, New York
  • Oil Change
  • 2
  • 2
  • 20
  • REVIEW RATING 4/5

This place is without question the worst chain auto repair shop I have ever encountered. We went there for an oil change and an inspection. We left here with clunking from the rear. We returned within 2 hours and were told our rear brakes and drums needed to be replaced. This was really odd because we had no sound or anything when we went there. Nothing! We thought it was odd but we had the... Read more

Was this review helpful? 0 0

  • Apr 25
  • Service Centers and Customer Services
  • Beaumont, Texas
  • Car Service
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

Car booked in at specific time, hours of wait, manager rude. Poor service, lack of professionalism all round. Read more

Was this review helpful? 0 1

  • Apr 24
  • Service Centers and Customer Services
  • Bloomingdale, Illinois
  • Tire
  • 1
  • 1
  • 23
  • REVIEW RATING 3/5

Had appointment for 4 New tires. Also, wanted them to lube 4 wheel drive hub, and give me a quote for replacing A/C evaporator. 2 hrs later counter man tells me they are still waiting for approval from fleet company to authorize A/C repair, which I didn't even want done, just a quote and appt. for the A/C is all I requested. They also then told me it would be another 1.5 hrs to install tires and... Read more

Was this review helpful? 0 0

  • Apr 11
  • Service Centers and Customer Services
  • Houston, Texas
  • Tires
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I purchased from Firestone 4 new tires in 2014 and just had a nail puncture one of them. Only has 15000 miles on the tire. I have warranty on the tire which I was told they could be repaired and put back on my vehicle. I decided to purchase a new tire and have that one mounted on my vehicle then mount the tire I was having repaired as a spare. Was told by firestone they could not mount a used... Read more

Was this review helpful? 0 0

  • Apr 10
  • Service Centers and Customer Services
  • Murfreesboro, Tennessee
  • Car Repair
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Well,I heard from a representative for firestone.He wasn't helpful at all. I got treated poorly,over charged for the crappy service I recieved.He said they have competative rates for labor and services they provided. This is complete ***. I am reporting this to the better business buraue. My car is worse now than before they worked on it. It is still in the shop! Mechanic told me the work that... Read more

Was this review helpful? 0 0

  • Apr 09
  • Service Centers and Customer Services
  • Murfreesboro, Tennessee
  • Auto Repair
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

On Monday my husband and I took my car into the knoxville Tn location. they tried to get 1,700.00 for repairs from us. when we told them no. they didn't like it. put on the alternator and then charged 678.33 to do it. got it home. it's now in the shop here being worked on again!!!!! I wasted 678.33. car broke down when I was coming home from work. unreal. will never refer any one to them again!!!... Read more

Was this review helpful? 0 0

  • Apr 09
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Engine Repair
  • 22
  • REVIEW RATING 4/5

Firestone complete Auto care in Gardendale Alabama blew up my motor and now refuses to fix it. My 1988 Restored GMC Jimmy Sierra Classic quit on me on my way back to the hotel. I had comer off the Freeway after coming some twenty odd miles to back roads into Fultondale Alabama on a Sunday Evening at 5pm when I hit a bump and the engine died. No smoke, no fluid leak, no spark and no fuel getting... Read more

Was this review helpful? 0 0

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