1.5
  • Good tires1 votes
  • Outstanding1 votes
  • Poor service and excessive charge5 votes
  • Suggesting unnecessary repairs4 votes
  • Excessive charge4 votes
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  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 749
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

Was this review helpful? 7 0

  • 1 day ago
  • Service Centers and Customer Services
  • Beaumont, Texas
  • 3
  • 3
  • 6
  • REVIEW RATING 3/5

Car booked in at specific time, hours of wait, manager rude. Poor service, lack of professionalism all round. Read more

Was this review helpful? 0 1

  • 2 days ago
  • Service Centers and Customer Services
  • Bloomingdale, Illinois
  • 1
  • 1
  • 7
  • REVIEW RATING 3/5

Had appointment for 4 New tires. Also, wanted them to lube 4 wheel drive hub, and give me a quote for replacing A/C evaporator. 2 hrs later counter man tells me they are still waiting for approval from fleet company to authorize A/C repair, which I didn't even want done, just a quote and appt. for the A/C is all I requested. They also then told me it would be another 1.5 hrs to install tires and... Read more

Was this review helpful? 0 0

  • Apr 11
  • Service Centers and Customer Services
  • Houston, Texas
  • Tires
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

I purchased from Firestone 4 new tires in 2014 and just had a nail puncture one of them. Only has 15000 miles on the tire. I have warranty on the tire which I was told they could be repaired and put back on my vehicle. I decided to purchase a new tire and have that one mounted on my vehicle then mount the tire I was having repaired as a spare. Was told by firestone they could not mount a used... Read more

Was this review helpful? 0 0

  • Apr 10
  • Service Centers and Customer Services
  • Murfreesboro, Tennessee
  • Car Repair
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Well,I heard from a representative for firestone.He wasn't helpful at all. I got treated poorly,over charged for the crappy service I recieved.He said they have competative rates for labor and services they provided. This is complete ***. I am reporting this to the better business buraue. My car is worse now than before they worked on it. It is still in the shop! Mechanic told me the work that... Read more

Was this review helpful? 0 0

  • Apr 09
  • Service Centers and Customer Services
  • Murfreesboro, Tennessee
  • Auto Repair
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

On Monday my husband and I took my car into the knoxville Tn location. they tried to get 1,700.00 for repairs from us. when we told them no. they didn't like it. put on the alternator and then charged 678.33 to do it. got it home. it's now in the shop here being worked on again!!!!! I wasted 678.33. car broke down when I was coming home from work. unreal. will never refer any one to them again!!!... Read more

Was this review helpful? 0 0

  • Apr 09
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Engine Repair
  • 13
  • REVIEW RATING 4/5

Firestone complete Auto care in Gardendale Alabama blew up my motor and now refuses to fix it. My 1988 Restored GMC Jimmy Sierra Classic quit on me on my way back to the hotel. I had comer off the Freeway after coming some twenty odd miles to back roads into Fultondale Alabama on a Sunday Evening at 5pm when I hit a bump and the engine died. No smoke, no fluid leak, no spark and no fuel getting... Read more

Was this review helpful? 0 0

  • Apr 06
  • Service Centers and Customer Services
  • Greenacres, Florida
  • Tires
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Brought my wife's Honda CR-V 2003 to replace front tires by 11:20 am on April 6, 2016 I walked in to the store located in 3810 jog road fl 33467 and I explained to the technician (Andrew abaimau) about the two tires I was looking for and specifically told him that I was driving the vehicle with the spare tire in the front right side of the car therefore they need to put the spare tire back of... Read more

Was this review helpful? 0 0

  • Mar 31
  • Service Centers and Customer Services
  • Houston, Texas
  • Positive Experience
  • 7
  • REVIEW RATING 4/5

FIRST OF ALL MY UP MOST THANKS GOES OUT TO (GEORGE GUTIERREZ,RONALD &TECH. CREW) THERE CUSTOMER SERVICE IS BARE NONE TO OTHER ESTABLISHMENT, THERE ATTENION TO DETAIL ON ALL MAINTENANCE BARE NONE,THERE UPBEAT LOYALTY AND PRIDE CANNOT BE DUPLICATED, BECAUSE THE TIMES WERE LIVING IN TODAY YOU JUST DONT GET A GROUP OF PEOPLE AS THESE GIES AND I SEE WHY ITS THERE FIRST AND SECOND THATS IN CHARGE... Read more

Was this review helpful? 1 0

  • Mar 25
  • Service Centers and Customer Services
  • Charlotte, North Carolina
  • Alignment
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I brought it my car for an alignment, where they tried aligning it off the specs for the wrong car. They didn't even know what kind of car I brought in. On top of that, they tried to tell me the newly installed power steering rack was improperly installed and not centered. When they went to align it, they turned it so much the outer tie rod came off. The service manager came in and told me... Read more

Was this review helpful? 1 0

  • Mar 21
  • Service Centers and Customer Services
  • Miami, Florida
  • Condenser Replacement
  • 1
  • 1
  • 14
  • REVIEW RATING 4/5

I took my 2010 equinox to have my ac check and they told me it would cost $ 750.00 to replace condenser.they call back that it had other issues.they want 140.00 to run more test. I told them I had already pay to run the test .and that after test it would be more money to solve problems .i don't understand Read more

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