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  • Customers like
    • Outstanding2
    • Good tires1
    • Reasonably nice upfront personnel1
  • Customers don't like
    • Poor service and excessive charge7
    • Excessive charge5
    • Suggesting unnecessary repairs5

Premium

  • Dec 22, 2010
  • Service Centers and Customer Services
  • Oklahoma City, Oklahoma
  • 2004 Ford Econoline 250
  • 5
  • 5
  • 884
  • REVIEW RATING 5/5

On Dec 7, 2010, I had my tires rotated and oil changed at the Firestone Service Center in Lawton, OK. After the work was completed, I got in my 2004 Ford Econoline 250 and drove off. After traveling about four blocks, I looked at the windshield to see the service sticker as to when my next oil change was due. To my surprise, there was no service sticker on the windshield. I went back to the... Read more

Was this review helpful? 8 0

  • Jun 30
  • Service Centers and Customer Services
  • Rogers, Arkansas
  • Tire Valve Stem Installation
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

They are rude and only thier for a paycheck an hourly wage and if you ask me thirty percent of the employees actually deserve that if that all I asked for was a valve stem put on a rim and tire so the gentle men suggested I leave my tire and rim and new valve stem and they will get to it sometime today that was at 2:30pm I return at 6:45pm as I was told to and the same guy says sorry man our tire... Read more

Was this review helpful? 0 0

  • Jun 24
  • Service Centers and Customer Services
  • Jensen Beach, Florida
  • Starter
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

They charged me 330. just for the starter plus 123. labor when I looked on line the most expensive starter I could find was 169.00 So if you want to pay double for your parts Firestone in Jensen is the place for you. The lowest price was 59.99 online do your shopping. Well now they want me to write 100 words what more can I say expensive expensive expensive overpriced overpriced too much too much... Read more

Was this review helpful? 0 0

  • Jun 24
  • Service Centers and Customer Services
  • Saint Louis, Missouri
  • Vehicle Reinspection
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

Had one of my vehicles inspected on June 18th. Ended up also getting an oil change and a tire. Failed for cracked tail light assembly which I did not have them do - they wanted $200 to replace it and I knew I could replace it for a lot less ($65 plus 2 minutes time). When checking out, I asked if I needed an appointment and the person told me no, all I had to do was bring the vehicle by. When I... Read more

Was this review helpful? 0 0

  • Jun 19
  • Service Centers and Customer Services
  • New York, New York
  • Tire Rotation
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

This is a tire place, right? I bought a new tire in the winter, to replace one lost to a snowbank-related puncture, and I wanted to match those I had. It took hours, but I got my new tire. Soon afterwards, my tire pressure light came on. My mechanic found no problem with tire pressure. Light would not go out. He said it could be a bad sensor, but to check would mean taking off each tire.... Read more

Was this review helpful? 0 0

  • Jun 19
  • Service Centers and Customer Services
  • Cartersville, Georgia
  • Front End Alignment
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

My husband had a 9:00 Appointment yesterday morning 6/18/15. He has an F350 dually pick up truck. He has a lifetime warrant on front end alignment. We got to Firestone at 8:45. we were told a couple of hours. We were getting 6 tires rotated, back breaks and front end alignment. We had not heard from anyone by 2:00. My husband called and to check on progress. They said a couple more hours. We went... Read more

Was this review helpful? 0 0

  • Jun 19
  • Service Centers and Customer Services
  • Ogden, Utah
  • Car Diagnostic
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

In the name of being professional, you guys have a good way to ripping people off their hard earned money. In return a customer is compelled to say THANK YOU FOR RIPPING ME OFF. My car did not start suddenly at Firestone, unfortunately. They said the fuel pump dint kick in. I asked courteously if they can simply give it a check? They replied yes, but we wont see it without diagnostics, so please... Read more

Was this review helpful? 0 0

  • Jun 19
  • Service Centers and Customer Services
  • Memphis, Tennessee
  • Oil Change
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Very disappointed in the customer service at Firestone. I have been waiting over three and a half hours to get an oil change on my vehicle. The mechanics were just playing around instead of moving at a steady pace to get customers in cars done in a timely manner. I then sat inside the establishment and witnessed several people come in after me and get car serviced before mine. This then made me... Read more

Was this review helpful? 0 0

  • Jun 18
  • Service Centers and Customer Services
  • San Antonio, Texas
  • Tire Installation
  • 2
  • 2
  • 13
  • REVIEW RATING 4/5

So I was driving on a very busy interstate and had a flat. Spare tire was not worth anything but it got me 1 mile down the road to a firestone. I ask them if I could buy a used tire.. they don't sell them. No big deal. So I ask to fix my flat. No problem.. I go to get the flat and its not there.. in my aggravation and heat exhaustion I left it by accident on side of the interstate. I ask eagerly... Read more

Was this review helpful? 0 0

  • Jun 09
  • Dealers
  • Irvington, New Jersey
  • Caliper Repair
  • 1
  • 1
  • 19
  • REVIEW RATING 3/5

had brakes and caliper repaired,few weeks later heard they same caliper noise,took car back 3 more times to be told they couldn't hear the noise,so it couldn't be repaired,4th time they actually took an indepth look,found the caliper was leaking,which it doesn't say it on they bill,only was told a week later when in fact I started hearing the noise again,now they wont look at the car until I hear... Read more

Was this review helpful? 0 0

  • Jun 04
  • Service Centers and Customer Services
  • Omaha, Nebraska
  • Injector Warranty Repair
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

Took car in for an injector warranty repair and now they're trying to squeeze more and keep the vehicle 3 days. What was supposed to be a 4 hour job has turned into an all day fiasco. I will never go to another firestone again Read more

Was this review helpful? 0 0

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